Sales Coordinator

Job Summary

The Inside Sales Coordinator is responsible for providing administrative and customer service support to the sales team, ensuring smooth operations, and enhancing the overall customer experience. The role involves managing customer inquiries, preparing quotes, coordinating orders, and assisting with internal processes to meet sales goals. Customers include homeowners, dealers, contractors, and installers. This individual plays a key role in support for the sales team, managing critical processes, and is responsible for coordinating sales activities, fostering client relationships, and serving as a resource for the team.

This position is located at our office in Frederickson, WA.

• Act as a liaison between the sales team, customers, and internal departments (logistics, finance, and operations) to ensure smooth communication and an "Easy to do business with" approach for our customer base
• Works with the sales team to manage CRM systems and other sales tools, ensuring all customer and sales information is up to date
• Work closely with the sales team to enter and process cases, leads and opportunities in a timely manner per SF initiatives
• Serve as a key point of contact for the sales team to provide prompt responses to inquiries that meet the needs of the team and the customer
• Provide product information and technical information
• Investigate and research all customer inquiries, concerns and follow-up promptly with the customer
• Collaborate with the sales team daily to prepare quotes, proposals, and submittals for the commercial market and projects that require special pricing
• Support sales leadership in creating and implementing new processes to improve efficiency and customer experience
• Work closely with the operations team to resolve inventory, shipping, and delivery challenges to better service the customer
• Assist with Quality issues, job site coordination, and transportation challenges
• Partner with marketing teams to align promotional activities, campaigns and accurate technical resources
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

• High School or technical school or equivalent in some experience, training and education
• Salesforce or any CRM Experience
• Excellent communication skills, both verbal and written
• Prior experience in block/brick manufacturing industry or related field recommended
• Proven support experience
• Excellent customer service-oriented skills
• Computer literate, especially MS Office suite, order tracking software, email, etc
• Valid driver's license and current auto liability insurance

• The hourly pay rate is $26-$28/hr

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle is an affirmative action and Equal Opportunity Employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.