Senior Account Executive, Government

Role Overview

Own the growth of next‑generation citizen experience solutions across state and large municipal government customers in the Pacific Northwest. Drive measurable improvements in how governments serve constituents, influence revenue expansion, and accelerate adoption of AI‑powered CX platforms.

• Drive revenue growth and market share within the defined territory, expanding adoption of cloud‑based CX and AI solutions.
• Own new logo acquisition strategies to increase presence across key public‑sector accounts and accelerate long‑term customer value.
• Develop and execute strategic territory and account plans aligned to revenue targets and organizational priorities.
• Build and deepen executive‑level relationships with government stakeholders to influence digital transformation initiatives and funding priorities.
• Design and deliver compelling value propositions that align CX and AI capabilities to mission‑critical government use cases.
• Lead complex, multi‑stakeholder sales cycles, including procurement navigation, contract negotiations, and regulatory alignment.
• Collaborate cross‑functionally with solution consultants, partners, product teams, and leadership to deliver cohesive go‑to‑market execution.
• Maintain a robust pipeline exceeding $6M, leveraging MEDPICC methodology to drive forecast accuracy and deal progression.
• Partner with Customer Success to ensure adoption, expansion, and long‑term impact for customers.
• Represent the organization as a thought leader in public‑sector CX and AI, contributing insights internally and externally.

• 8+ years of enterprise sales or business development experience focused on state and local government customers.
• Demonstrated success exceeding sales quotas in complex, enterprise‑level environments.
• Strong relationships with state agency executives across sectors such as healthcare, human services, labor, transportation, or revenue.
• Experience navigating public sector procurement processes, compliance requirements, and contracting frameworks.
• Knowledge of federal and state security frameworks including FedRAMP, IRS Pub 1075, CMS MARS‑E, SSA‑TSSR, and NIST 800‑53.
• Technical background in contact center technologies, SaaS, IaaS, CPaaS, DBaaS, and AI‑driven platforms.
• Ability to manage and influence partners, consultants, and lobbyists within the public sector ecosystem.
• Willingness and ability to travel up to 50% within the assigned territory.

• Bachelor’s degree or equivalent professional experience.
• Experience selling cloud‑based CX platforms or enterprise software solutions.
• Familiarity with MEDPICC or similar structured sales methodologies.
• Residence in Washington, Oregon, or Idaho with proximity to key state government hubs.

Market‑competitive salary with an anticipated base compensation range of $–$. May be eligible for commission or performance‑based bonus opportunities.

• Medical, dental, and vision insurance; telehealth coverage.
• Flexible work schedules and work‑from‑home opportunities.
• Development and career growth opportunities.
• Open‑time off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption assistance, fertility treatments.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. We comply with all applicable laws and regulations, including reasonable accommodation for applicants with disabilities.