Office Coordinator ​/ Sales Support

Position Summary:

The Office Coordinator / Sales Support role is the operational hub of the office, responsible for keeping leads, estimates, schedules, and reporting moving without anything falling through the cracks. This role blends front-office coordination, sales support, and administrative planning, and is a strong fit for someone who is highly organized, tech-savvy, and energized by variety rather than routine.

PAC NW Roofing (parent company of Tony’s Roofing) is a quickly growing roofing company serving Pierce & South King County. We have almost doubled in size over the past 12 months and have ambitious growth plans to be the first roofing company homeowners think of when they need a roof replacement.

We are a female-led, technology-first company, bringing modern capabilities to the roofing industry, and aim to raise the bar on customer expectations.

Lead Management

• Manage inbound leads across all sources:
  Google, Meta, website, lead aggregators, property managers, etc.
• Execute defined follow-up cadences by source, ensuring every lead is contacted within the required timeframe
• Keep lead status current and accurately tagged by source in Service Titan for tracking and reporting
• Escalate high-value or unresponsive leads to ownership/sales per defined triggers, rather than letting them go cold
• Flag patterns (e.g., a source underperforming, response times slipping) to ownership
• Answer inbound calls during business hours; ensure no call goes unanswered or unreturned
• Book appointments and estimates directly into Service Titan
• Follow up on missed calls and voicemails within the specified timeframe
• Make outbound calls to fill the schedule during slower periods
• Follow up on open/pending estimates to move customers toward a decision
• Prepare and format customer-facing presentation materials
• Keep estimate and proposal statuses current and accurate in Service Titan
• Flag stalled opportunities to the sales team and ownership

Office Administration

• Build and distribute weekly operational and sales reports
• Schedule and coordinate team meetings
• Support quarterly planning sessions with ownership, including prep and follow-through on action items

You want to be part of a winning team, and you won’t settle for less. You like having a system to run, and you run it consistently without losing steam. When something's not working, you speak up rather than quietly working around it. You pay attention to detail, want to make sure customers are happy and cared for, and prefer variety over monotony in your workday.

• 2+ years in a customer-facing office, scheduling, or sales support role. Experience in home services desired (Roofing, Landscaping, HVAC, Plumbing, Electrical, etc.)
• Comfortable learning new software quickly;
  Service Titan experience strongly preferred
• Working knowledge of Microsoft Office and Canva or similar design tools
• Highly organized with the ability to juggle phones, scheduling, and reporting without dropping details
• Self-starter who takes initiative during slow periods rather than waiting to be told what to do
• Disciplined and consistent with follow-up. Comfortable executing a repeatable process daily without letting quality slip
• Driven to hit response-time and follow-up targets
• Monday-Friday Schedule (8:30am - 5:00pm). In-person
• Medical reimbursement plan
• Company Swag
• Ongoing training and direct access to Owners