Account Manager

At General Plastics Manufacturing Company, we manufacture rigid and flexible polyurethane foam (LAST-A-FOAM ) and build-to-print composite parts for commercial, military, and aerospace customers - work we've done for almost 85 years.

We're hiring an Account Manager to join a high-performing team focused on customer support and General Plastics' growth. This position is focused on maintaining existing client relationships, mainly in the Aerospace Industry and fostering new development opportunities by addressing current needs, responding to RFQs, and ensuring projects are managed appropriately. You will help guide customers to the correct materials and processes required to be successful for their individual programs.

This role is ideal for someone who thrives in a technical, fast-moving environment and enjoys building long-term partnerships with customers in aerospace and defense sectors. This role requires a strong curiosity to understand technical details, a willingness to learn and use multiple systems (MRP, CRM, etc.), effective communication, and project management skills to keep initiatives progressing smoothly. This position is an in-office role, reporting directly to the Manager, Account Management and collaborating with a team of professionals in Sales, Operations, Quality, and Finance.

Duties and Responsibilities

• Building and maintaining relationships with our clients
• Serve as the primary point-of-contact for assigned customers
• Field general sales calls and emails
• Gather customer and market information
• Manage assigned accounts to generate maximum sales volume and profits through proactive selling, regular customer contact, and servicing of accounts
• Ensure customer satisfaction and organizational efficiency through timely and accurate processing and preparation of orders, inquiries, and documentation
• Assist in the development of Sales Forecasts with regular updates from assigned accounts
• Follow up and qualify leads from General Plastics' website, hotlines, trade shows, and other marketing promotions in an effective and timely manner
• Provide product recommendations, pricing, and quotation to qualified prospects
• Ensure timely satisfactory resolution of customer technical and quality complaints
• Analyze and interpret requests for quotations, specifications, and engineering drawings for the purpose of determining manufacturing feasibility
• Provide fundamental information used to qualify an opportunity to the estimating team to ensure a cohesive cost/quoting strategy
• Participate in all aspects of preparing the quotation package and ensure that it is delivered to the customer as promised. This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity
• Participate in and practice continuous improvement
• Perform other related duties as assigned

• Bachelor's degree in a relevant field
• Technical aptitude
  - Ability to understand material specifications, production processes, and customer application requirements.
• Communication strength
  - Clear, concise, and professional communication style with both customers and internal teams.
• Problem-solving mindset
  - Ability to navigate complex customer needs and collaborate cross-functionally to find solutions
• Organization & follow-through
  - Strong attention to detail, proactive planning, and reliable execution.
• Knowledge of Aerospace industry
• Strong program and project management skills working with a variety of customers and project scopes.
• Proficient in Outlook, PowerPoint, Word, and Excel
• Adept in using both CRM and MRP software

What Success Looks Like

• Customers feel supported, informed, and confident in our partnership.
• Internal teams receive clear, timely communication on customer needs.
• Accounts grow through proactive engagement and strategic support.
• Issues are resolved quickly with a focus on quality and customer satisfaction.

What we have to offer

Your innovation and hard work can help our team create some of the most unique high-performance plastic products for emerging markets, and long-term customers in the country. As a result, you'll find one of the best compensation, benefits and advancement programs in the industry. We're looking for energetic, motivated people with a "can-do" attitude and a desire to work "smart." If you are a person with a strong work ethic who enjoys the chance to excel in a positive, team-oriented setting, you'll find General Plastics to be a rewarding environment.

Our Total Compensation Package is Beyond the Industry Average and includes:

• Profit-Sharing Bonus Program paid 3 times per year
• Outstanding Platinum Health Care Benefits including zero premium for medical and vision for entire family & zero premiums for dental for employees with $10 medical co-pays
• Company Matched 401K up to 8% of your total earning for the year!
• Employee Assistance Plan
• We encourage healthy eating and subsidize lunchroom food/beverage costs
• Disability & Life Insurance Package
• Flexible Spending and Dependent Care Accounts available
• Generous Earned Time Off Plan…