Asset Protection Captain, Tacoma

Asset Protection Captain, Tacoma - Full Time

Tacoma, WA, United States

Full-time; $19.25–$31.15 hourly rate (based on job, location, and schedule)

Asset Protection Captain’s primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property. Train and coach staff on apprehension and support the store’s efforts to provide the best customer service within a controlled environment to maximize sales at the highest profit rate attainable.

Full‑time colleagues are scheduled to work 30 or more hours per week. Weekend shifts are required. Hours vary based on business needs and colleague availability.

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
• Develop, implement, and communicate programs to prevent theft among customers and employees.
• Participate in initial orientation and ongoing training including the computer, surveillance, and alarm systems.
• Respond to customer and associate incidents to facilitate first aid and minimize company liability.
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
• Be an expert on and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
• Successfully complete all security training requirements and maintain personal certifications as required by law.
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
• Develop and maintain relationships with local law enforcement to facilitate maximum coordination for potential criminal cases.
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
• Work on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
• Respond to alarm conditions at assigned store.
• Perform other duties as needed.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• High School Diploma or equivalent required.
• 1–2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self‑starter who works well independently as well as part of a team and can adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Obtain and maintain required licenses, trainings, and certifications.
• For jobs in New York, a current New York State Security Guard License is required.

• Position requires prolonged periods of standing/walking around store or department.
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters.
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30 lbs.

• Job Identification
• Job Category Stores
• Posting Date 07/16/2026, 08:25 AM
• Locations 4502 S Steele St, Tacoma, WA, 98409, US

Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.