Telecommunications Technician

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance. The role includes but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include GPON, DSL, bonded DSL and POTS services.

This is a full‑time position located in Tacoma, WA. The typical schedule is Monday‑Saturday 8am‑4:30pm. It will include weekend rotations, may also include nights, holidays, and on‑call rotations, and may require work out of town for varying lengths of time.

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform reel, continuity, and conformance testing using industry‑standard equipment (e.g., OTDR, T‑Berd).
• Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross‑sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• Drive company‑provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• May require pole climbing certification.
• When working aloft with ladders or other equipment with weight‑capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• Ability to perform strenuous physical activities including but not limited to lifting and/or moving objects weighing over 75 pounds.
• Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Pay Ranges Minimum hourly rate: $15.67 Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:
Benefits Supplemental Pay (see Network Technician)

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact,…