Window Service Technician

Window Service Technician

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Pay: $27.95-$32.65 an hour

The Window Service Technician is responsible for making sure the windows and doors provided by Parr Lumber are meeting the customers needs. They are making sure that any issues that arise during shipping and install are taken care of. This person will need to be responsive to client requests and respectful while on job sites. The tech will be an important part in achieving Parr's mission of Legendary Service Through Teamwork by providing a value-added service to product we sold and our customer installed.

They will also be responsible for building relationships with our larger clients and providing "Lock & Slide" screen installs, which is a service not offered to everyone.

• Experience with wood and vinyl window assembly, installation, and repair
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
• Ability to gather facts and problem solve
• Knowledge of window and door products
• Ability to work unsupervised and desires a high level of responsibility
• Strong interpersonal communication skills
• Ability to be flexible and adaptable to daily changing needs and demands of the team
• Working knowledge of personal computers and application
• Ability to speak, write, and read English required
• Valid driver's license and clean driving record

• Utilizes safe work practices in all aspects of the work performed to include vehicle operation, use of hand and power tools, and handling material on the job
• Review work orders for current work schedule
• Establish and maintain professional relationships with customers and business associates
• Quickly respond to customer complaints and concerns
• Load trucks with glass and materials needed
• Keep work area clean and well organized
• Ensure that appropriate paperwork is completed as per company policy
• Check all paperwork for accuracy
• Bill and invoice for parts and service as appropriate
• Report to each appointment on-time and perform duties in an efficient, safe, and timely manner
• Discuss repairs with the customer to ensure satisfaction with a product
• Responsible for the care of a company vehicle and driving while representing PARR
• Aware of safety risks and does due diligence to limit them
• Manage schedule for team as needed, coordinating with Sales and customers
• Perform other related duties as assigned

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own team with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively and professionally to constantly changing circumstances
• Ability to appropriately manage stress and interact with others

This position works primarily on the road visiting customers and job sites.

• Ability to sit and/or stand for extended periods of time
• Must be able to grasp, talk, hear, and operate a computer and keyboard
• Must be able to…