Business Technician Field Operations, Logistics & Engineering Tacoma

The Business Technician I is a hands‑on field technician who installs, turns up, and troubleshoots Lightcurve's commercial and business services. Working to the standards and design set by the Business Technician II and Engineering, the Business Technician I handles standard commercial and enterprise installations, surfaces any missing technical details before or during the install, and escalates complex work. This is a growth role on a path toward Business Technician II.

As a customer‑facing representative of Lightcurve on every job site, the Business Technician I conducts themselves professionally, coordinates on site with the customer and any other parties present, and keeps the Business Technician II and stakeholders informed of progress and any issues.

• Install, provision, turn up, and troubleshoot enterprise Ethernet, GPON/XGS‑PON, and business‑class customer equipment
• Execute business and enterprise installs to the design and standards set by the Business Technician II, surfacing any missing technical details before or during the install
• Perform turn‑ups and testing using standard procedures; install, replace, and maintain network electronics (card swaps, optics) in central offices, cabinets, and customer premises
• Terminate, jumper, clean, scope, and troubleshoot fiber connectivity (OTDR and optical power)
• Assist with technical site walks and complete accurate documentation, labeling, and equipment records
• Serve as a professional, customer‑facing representative of Lightcurve on the job site; coordinate on site with the customer and other parties present, and keep the Business Technician II informed of progress, dependencies, and any issues that arise
• Coordinate with the NOC during activations and outages; expedite complex installs and troubleshooting to the Business Technician II
• Maintain company‑issued vehicle, tools, and test equipment; travel across service areas as needed

• 2‑4 years in telecommunications, networking, broadband, or field installation (or 1‑2 years plus relevant training and aptitude)
• Working knowledge of IP networking fundamentals and broadband technologies
• Familiarity with fiber tools (cleaning, scoping, OTDR) and customer‑premise installations
• Valid driver's license, and the possession of and ability to maintain a non‑negligent driving record
• High school diploma or equivalent required

• CompTIA Network+ and Fiber Optic Association (FOA) (or willingness to obtain)

• First‑time‑right installs with minimal rework
• Meeting response and resolution timelines
• Demonstrated growth toward the Business Technician II skill set

• Reports to Tacoma, WA; with travel across Lightcurve service areas (Tacoma, Eatonville, Centralia, Chehalis, Yelm, Ellensburg, Selah, and surrounding) required
• Work is performed in customer premises, central offices, remote cabinets, outdoor environments, and office settings
• May require after‑hours maintenance, emergency restoration, and on‑call rotation
• Ability to climb ladders, work in confined spaces, lift and transport up to 50 lbs, and perform field work outdoors in varying weather
• Ability to successfully complete background and drug screening

• This hourly position pays $33.30‑$39.18
• 401K + Matching
• Medical, Dental, Vision, and Life Insurance
• 4 Weeks Paid Time off per year (prorated and accrued)
• 10 Paid Holidays per year
• Access to Employee Assistance Program
• Fleet Vehicle Assignment, or Mileage and Travel Reimbursement as approved by Manager

Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.