Peer Case Manager

Overview

$25.18- $28.96 HR/DOE This is a contact funded position for 2 years.

Join our Team! We offer an excellent benefits package! 3 weeks vacation
* 12 days sick leave
* 13 holidays
* medical
* dental
* vision
* life insurance
* LTD
* AD&D
* pension
* 403b
* catastrophic & accident insurance

Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. HAS offers resources to meet the basic needs of individuals experiencing chronic homelessness. These services include emergency shelter, meals, systematic outreach to provide supportive services, and a variety of other resources needed to assist guests with meeting their goals. The Mental Health Team offers supportive services through systematic outreach and clinical intervention for guests who receive services at the Nativity House.

These services include Rapid Rehousing, Mental Health and Co-Occurring Disorder services. Peer Case Managers share their lived experience with individuals to create mutually supportive relationships based on trust and respect in an effort to increase empowerment and hope, improve personal success, provide opportunity for integration into the community, build linkages to needed community resources and begin to establish natural community supports.

Work occurs in a variety of settings, including meal sites, shelters and the streets. They work as a team member with other agencies, system and community partners. Peer Case Managers help consumers voice their own perspective and assure others are able to understand that perspective. Peer Case Managers support consumers with navigation of various systems, and support consumer in building capacity for self-sufficiency and self-empowerment.

They represent a consumer orientation and perspective in all internal and external agency activities.

Universal job skills
:

• Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the consumer and other stakeholders.
• Provide non-judgmental, unconditional support to the consumer.
• Assess for immediate safety and stabilization needs.
• Customize helping approaches to fit the consumer’s uniqueness, personality, culture and interest.
• Report relevant information to the right people at the right time.
• Maintain a focus on strengths, needs and creative solutions.
• Utilize the consumer’s expertise in problem solving and solution seeking.
• Work interdependently with others toward common goals.
• Respond to consumer’s needs in a timely fashion.
• Complete required documentation within established time frames.
• Instill hope for the future by communicating and behaving with confidence and reassurance.
• Communicate and collaborate effectively with other team members to manage triangulation and potential conflicts.

Welcome, Engagement and Assessment
:

• Dialogue with consumers and relate personal experience that will assist in building trust with them.
• Assess and review the consumer’s ability to communicate their own position and preferences.
• Reassure and communicate hopefulness to consumers and that “they are not in this alone.”

Individualized Service Planning:

• Assist the consumer in assessing options.
• Reach agreement with consumers about activities that will contribute to healing and support and assist in communicating that to others.
• Review and analyze the plan and make suggestions for improvement/ modifications that would improve consumer participation.

Implementing Services:

• Provide a range of supportive/helpful interventions and activities as agreed to with the consumer and documented in the plan.
• Adapt activities and interventions to enhance focus on strengths, needs and creativity without changing the basic nature of agreements and plan.
• Assist consumers in analyzing progress toward vision and goals and encourage their feedback to their team.
• Communicate ideas by using own life as a learning and teaching tool (when helpful to consumer and plan).
• Communicate progress and concerns to the appropriate co-workers.
• Participate in continuous improvement efforts by sharing perspectives in agency activities such as Quality Improvement reviews,…