Coordinated Entry Case Manager
Listed on 2026-02-18
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Social Work
Family Advocacy & Support Services, Crisis Counselor, Community Worker, Community Health
Overview
$24.48-$30.60 HR DOE
This is a Temporary Full Time position.
The Coordinated Entry Case Manager is a member of the service team for the Homeless Services division of Catholic Community Services. This position provides screening and intake of people seeking homeless services, utilizing assessment and prioritization tools as well as homeless diversion strategies. Diversion is a brief crisis response intervention that provides a combination of direct services which includes engagement of client resources, landlord/host mediation, connections to mainstream services and resources, and housing placement and/or financial assistance to families as needed.
The intended result of Diversion is to identify an alternate safe housing arrangement that removes the immediate need for additional homeless services such as emergency shelter, rapid re‑rehousing or transitional housing. Clients without a Diversion option are assessed with a prioritization tool by the Coordinated Entry Case Manager for potential referral to a service provider. (Clients with the highest priority vulnerability and barriers are referred first.)
The Coordinated Entry Case Manager will work directly with individuals and families experiencing homelessness. The successful candidate for this position is energetic and non‑judgmental and can actively listen, empathize and facilitate problem‑solving with clients toward a stable housing plan, while also helping them navigate community resources. The Coordinated Entry Case Manager seeks to bolster persons’ own ability to think for themselves, weigh and consider options, advocate for their own needs, and ultimately act on their own behalf.
The Coordinated Entry Case Manager must also be responsive to emergent housing crises.
Duties include coordinating intakes at multiple community locations with partner agency Associated Ministries, assessing housing needs and providing prompt assistance as needed for housing stability options, and assisting clients to secure housing. The case manager also enters client data into the Homeless Management Information System. In collaboration with the service team, the Case Manager is responsible for developing and tracking client‑defined, goal‑oriented Housing Stability Plans, assessing the needs of referred households, utilizing community resources to meet identified individual needs with the goal of stabilizing permanent housing in 30–60 days.
This position works closely with the Case Management Supervisor and provides support as requested with the overall objective to provide outstanding services to families served by Catholic Community Services.
- A. Coordinate intake schedules with Associated Ministries Coordinated Entry staff through regular communication.
- B. Follow established schedule and communicate any need to deviate from schedule.
- C. Respond promptly to emergency referrals.
- D. Be prepared to facilitate impromptu/on‑demand, walk‑in Diversion conversations with screened clientele.
- E. Serve as a backup to the Family Day Center Case Manager and understand the details of that position.
- A. Document action plan for short‑term intervention to resolve housing crisis, use of community and natural resources, and family strengths to create a path to permanent housing stability.
- B. Identify and prioritize top housing needs.
- C. Provide one‑time assistance for move‑in costs as needed if permanent housing option is available.
- D. Determine financial assistance to be provided as needed based on household’s stated need and program parameters.
- A. Assist client in finding housing within appropriate parameters (size, location,…
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