Lead Case Manager: Campus

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors experiencing homelessness? If so, Tacoma Rescue Mission (TRM) is seeking a Lead Case Manager for our Downtown Campus to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce.

Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Leads a team of case managers to work with guests on reducing barriers and achieving goals towards stability. Shares the responsibility of maintaining a safe, clean, hospitable, and dignifying environment for all guests; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the needs of all who seek TRM’s care.

• Supervises case management and Coordinated Entry operations at assigned campus.
• Leads case management team by providing guidance, coaching, and ensuring team members’ compliance with established standards (e.g., thorough case management sessions, individualized plans, ensuring guest’s progress toward goals, documentation, and security of records).
• Works with individual caseload as needed.
• Coordinates case manager schedules to ensure proper coverage.
• Utilizes case management expertise to inform leadership of best practices and how to continuously improve case management services.
• Monitors information and transactions in the client information databases, ensuring data is kept current and accurate.
• Builds and maintains strong relationships with other community agencies to offer additional support to guests.
• Administers drug and alcohol tests for shelter guests as needed.
• Travel throughout Pierce County for errands and functions relevant to the position.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

This position works primarily in an office setting with some travel to off-site locations. Interacts with diverse populations.

Schedule: Monday - Friday, 9am - 5pm

Primary Location of Work: Downtown Campus, 425 S. Tacoma Way, Tacoma, WA 98402

• Associate degree in Social Services or related field or the equivalent combination of education and work experience.
• Experience working with low-income and diverse populations preferred.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
• Able to respond calmly and effectively when under stress when interacting with people who have high barriers, including but not limited to people with mental illness, who may be under the influences of various substances, may have weapons, and/or may be prone to violence.
• Bilingual Spanish/English preferred.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Valid Driver’s License &…