Shelter Monitor, Social Work

Position Overview

Part‑time, regular manual labor position at Oasis/ROW, Tacoma, WA.

Hours:

Saturday and Sunday 9 AM–9 PM.

Location:

Oasis Inn – 6802 Tacoma Mall BLVD, Tacoma. Reports to Shelter Operations Manager. Pay: $21.90 – $28.34 hourly.

• Assist clients/participants in completing intake and exit paperwork.
• Monitor individuals entering and exiting the shelter and enforce guest policy.
• Maintain logs and complete incident reports.
• Be on‑site to provide assistance to program participants.
• Monitor activities, safety, security, and cleanliness in the shelter.
• Perform light maintenance and janitorial duties of common areas, entry, kitchen, community space, bathrooms, grounds, and perimeter.
• Prepare vacant units with light maintenance, cleaning, and painting.
• Clean up any biohazards with appropriate personal protective equipment (PPE).
• Respond to program participants’ concerns and questions.
• Provide information and feedback to the Shelter Operations Manager on ongoing operations and participant welfare.
• Respond to emergencies, perform grounds checks.
• Call 911 in case of emergencies such as fires or injuries.
• Alert LIHI staff and management of incidents, safety concerns, and other related issues.
• Document all incidents and maintenance needs in writing through the assigned platform/system in a timely fashion (within 24–48 hours for non‑emergent issues).
• Foster a clean and safe environment.
• Engage with assigned training and comply with training deadlines.
• Utilize PPE equipment and follow PPE protocols.
• Other duties as assigned.

• Ability to work with minimal supervision.
• Ability to work with people with sensitivity to cultural, race, gender, mental health, and class issues.
• Problem‑solving and conflict‑resolution skills.
• Basic computer skills.
• Able to read, write, and communicate in English.

• Experience providing services to low‑income and/or people experiencing homelessness.
• One year of maintenance, customer service, and/or direct service experience.

• Must have access to reliable transportation.
• Must pass a criminal background check and drug screening test.

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer‑paid medical, dental, and vision insurance (with HRA, HSA, & FSA options).
• Employer‑paid life and AD&D insurance.
• 401(k) offered for unionized employees (through OPEIU8).
• 403(b) offered for non‑union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac insurance offered for all employees.

The Low Income Housing Institute (LIHI) has a 30‑year history and is the largest nonprofit housing organization in the state, owning and managing over 5,000 affordable housing units and more than 3,000 supported housing units. LIHI develops innovative solutions to homelessness, advocates for housing justice, provides supportive services, and operates hygiene services for homeless people at Urban Rest Stops. LIHI's properties are located in Seattle, King County, and the surrounding five counties, and the organization sponsors tiny house villages as a crisis solution to homelessness.

Annually, LIHI’s tiny house villages and shelters serve 2,000 homeless people and the hygiene programs serve over 8,000 homeless people. LIHI staff are collaborative, dynamic, and dedicated to ending homelessness and creating supportive communities for people to thrive.