Experienced Residential Program ManagerDirect Care Professional

The Program Manager oversees the daily operations of the residential program, supervises staff, coordinates services for youth, and ensures the program operates in compliance with licensing and agency standards.

This role serves as a primary liaison between staff, schools, families, therapists, and state agencies while advocating for the youth in our care.

• Coordinate and oversee daily residential program operations
• Supervise direct care staff and assign staff to youth as needed
• Review shift notes, ABC data, and caregiver logs for accuracy and completeness
• Respond to staff questions, concerns, and operational needs
• Ensure program compliance with Washington Administrative Codes (WACs) and licensing requirements
• Maintain house organization including inventory, groceries, and weekly menus
• Conduct fire drills and safety checks
• Monitor house maintenance and communicate with landlords when necessary

• Attend IEP meetings and advocate for youth in school settings
• Communicate regularly with IEP case managers, teachers, and school transportation
• Coordinate doctor appointments and medical care
• Transport youth to appointments when necessary
• Maintain communication with parents or guardians and ensure engagement plans are followed
• Coordinate with behavior specialists regarding behavioral needs
• Plan and support community inclusion activities

• Review Medication Administration Records (MAR)
• Order medications as needed
• Coordinate nurse delegation services
• Maintain accurate and up-to-date youth files
• Complete and submit incident reports
• Prepare and submit referral packets (acceptance or denial)

• Communicate and attend meetings with DDCS and other state agencies
• Maintain familiarity with state licensing requirements and regulations
• Complete Quarterly Reports and IISP updates
• Ensure documentation meets agency and state standards

• Train and guide new hires including 30-hour onboarding checklists
• Maintain archived records and program binders
• Ensure staff documentation is complete and compliant
• Support team development and staff performance

• Be available by phone or in person when needed
• Be available within 30 minutes for licensing visits or urgent matters

• 3+ years experience working with youth or children
• Experience in residential care, behavioral health, social services, or youth programs
• Strong leadership and organizational skills
• Ability to work with multiple agencies and professionals
• Valid First Aid/CPR certification
• Valid driver’s license and ability to transport youth

• Program Managers may also assist with:
• Supervising youth during activities and daily routines
• Supporting youth with hygiene, meals, and daily living skills when necessary
• Transportation to school, family visits, and appointments
• Maintaining a safe, clean, and structured environment

• Leadership opportunity within a growing organization
• Ability to make a direct impact in the lives of youth
• Supportive leadership team
• Opportunity for professional growth