Client Access Specialist

Rebuilding Hope Sexual Assault Center is seeking to hire a passionate and capable individual to
serve as a Client Access Specialist.

Rebuilding Hope’s mission is to provide support, promote healing, and partner to end sexual violence. Rebuilding Hope aspires to build communities that do not tolerate oppressive social norms, behaviors, or systems that promote sexual violence or exploitation. Communities where those who have been harmed are believed and supported in pursuit of their individual paths of healing. Communities where sexual violence does not exist, and their people are educated and empowered to center full choice, consent, and safety.

For 50 years, Rebuilding Hope has served as the sole community sexual assault center and only state-accredited Community Sexual Assault Program to Pierce County and, since 2023, to Kitsap County.

Rebuilding Hope is committed to developing a team of staff who reflect the diverse demography of our community and who represent the populations who are disproportionately impacted by violence. We strongly encourage members of our Black, Tribal, 2

SLGBTQIA+, culturally diverse, and differently-abled communities to apply.

This is an on-site position located at the Rebuilding Hope headquarters in Tacoma, WA. It involves extensive contact with victims of sexual abuse, sex trafficking, and their families.

The Client Access Specialist will assist all clients requesting advocacy and therapy services, and work with clients who need more assistance in equitably accessing Rebuilding Hope’s services, often due to economic, language, cultural, technological, or transportation barriers. The employee in this position is subject to the policies and procedures of the Agency, the Program, and the direction of the Advocacy Department.

The Client Access Specialist provides outreach and support services (in Pierce and Kitsap Counties) to primary and secondary victim-survivors of sexual assault and abuse. This position will assist Rebuilding Hope in better meeting the needs of underserved clients and providing better access to services. The employee in this position must have the ability to exercise independent initiative and judgment, subject to the policies and procedures of the agency and the direction of the Advocacy Manager and Clinical Director.

This work involves direct assistance to victims requesting therapy and advocacy services within Rebuilding Hope. This is a 30-40 hour/week on-site position.

Advocacy Department, specifically Advocacy Supervisor and/or other designee.

• hourly (DOE); $28.50-$31.75
• The Agency pays 100% of premiums for health, dental, and vision care plans for full-time employees, as well as 2% contribution of the eligible employee’s salary to the Agency’s SIMPLE IRA retirement plan.
• The Agency offers generous accrual rates for paid personal, sick, and vacation time off from work in addition to 13 paid holidays.

Pierce & Kitsap Counties. This position requires physical presence at service locations within the assigned counties to provide direct client services and fulfill assigned responsibilities. This Position may occasionally be required to drive longer commutes within Washington State for work purposes; mileage is reimbursed per the Agency’s policy.

• Contact survivors who have requested therapy services with our agency and assess current behavioral health needs, verify insurance benefits/sliding fee scale eligibility, assist survivors with completing intake forms as needed, and schedule clients for intake appointments.
• Conduct follow-up to clients on the therapy waitlist, to include support and information/referrals,
• Proactively manage/schedule…