Senior Engineering Manager, Loyalty

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

The Loyalty Engineering organization powers how Expedia builds durable relationships with travelers worldwide. We build the systems behind continuous engagement, re-engagement, and re-acquisition, creating a growth flywheel that deepens traveler loyalty and drives measurable business impact across brands and markets.

At the center of this sits your team, the Incentives platform, a full-stack system responsible for delivering billions of dollars in offers and perks to travelers every year.

The Senior Engineering Manager, Loyalty role is at the intersection of platform engineering, AI innovation, and business growth strategy. You will lead the full-stack team that owns the Incentives platform, working closely with cross-functional partners across product, marketing, and business to scale one of Expedia's most commercially critical systems. The work here is highly visible. The decisions you make will directly shape how loyalty incentives drive growth for millions of travelers across Expedia's global portfolio.

• Lead, develop, and retain a high-performing engineering team that delivers high-quality loyalty capabilities and services aligned to product and business goals.
• Own end-to-end delivery for key loyalty services and platforms, ensuring system design, low-level design, API design, and data modeling meet performance, security, and reliability expectations.
• Partner closely with Product, Architecture, Data, and other engineering teams to define and execute a technology roadmap for loyalty, balancing near-term delivery with long-term platform evolution.
• Establish and continuously improve engineering best practices, including code quality, CI/CD, observability, incident response, and operational excellence for loyalty systems.
• Drive data-informed decision making for loyalty features and services, using metrics, experimentation, and customer behavior insights to guide prioritization and technical trade-offs.
• Foster a culture of innovation and safety around advanced technologies, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, and safely integrates and operates AI/ML‑enabled solutions that improve outcomes.

• Bachelor’s Degree or Equivalent Level;
  Technical Degree Preferred.
• 8+ years of relevant professional experience and 3+ years of people management experience.
• Experience leading full-stack software engineering teams delivering services and platforms in a complex product ecosystem.
• Proven background in software engineering with strong capabilities in system design (including low-level design), API design, and data modeling for distributed, service-oriented or microservices-based systems.
• Demonstrated ability to manage delivery for multiple concurrent initiatives, aligning engineering execution with product and business priorities across the loyalty domain or an equivalent business capability area.
• Hands‑on experience establishing and enforcing engineering standards around code quality,…