Customer Service Rep North Stevens

Company Description

Customer Service Representative

This position pays $16.66 per hour, plus tips. We have paid sick leave per WA State law. Qualifying full-time employees will be offered employer sponsored medical benefits. Team Members also enjoy employee discounts.

The following general description applies to all hourly store team members. Please read the detailed information listed below.

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and fao1ily approximately daily.

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data; make judgments and decisions.

Standing:
Most tasks are performed from a standing position. Walking:
Walking generally in short distances for short durations. Sitting:
Paperwork completed in office at a desk or table. Lifting:
Bulk product deliveries occur twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds. Carrying:
Large cons, weighing 3 pounds, 7 ounces, are corned from the workstation to storage shelves. Occasionally pizza sauce weighing 30 pounds carried from storage room to front of store. Trays of pizza dough corned three at a time over short distances, weighing approximately 12 pounds. Pushing:
Pushing performed to move trays on dollies. Climbing:
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stoop/bending:
Forward bending at the waist necessary at pizza assembly station. Duration approximately 30-45 seconds repeated continuously during the day.

Job Duties:

Deliver product by car and then to door of customer;
Deliver flyers and door hangers.

Requires:
Valid driver’s license with a safe driving record meeting company standards. Access to insured vehicle which can be used for delivery.

Essential

Skills:

Navigational skills to read a mop, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Physical Demands:
Carrying during delivery, walking and climbing duties. Driving:
Deliver pizzas within a designated delivery area. Walking:
Delivery personnel must travel between store and delivery vehicle & from delivery vehicle to customer. Climbing:
Navigation of five or more flights of stairs may be required.

Exposure to varying and sometimes adverse weather conditions when delivering product, driving and couponing. Sensing:
Far vision and night vision for driving.