Lead Player Services Cashier

As a Cherokee Casino Tahlequah Lead Player Services Cashier, you will process a wide range of high-volume cash and non-cash transactions in a courteous, accurate, and timely manner. You will also mentor and guide the player services cashier team to ensure they comply with all tribal, federal, state, and local laws, as well as company and departmental policies and procedures. This position requires you to lead and or guide the work of other employees , safeguard company assets, and ensure all daily transactions are reconciled

• Process cash handling transactions, including chip issuance and redemption, currency exchanges, check cashing, cash advances, and voucher redemptions.
• Enroll guests in the rewards program, issue membership cards, and maintain accurate player tracking information.
• Introduce and promote rewards program membership benefits and explain details of ongoing promotions to guests.
• Conduct entry-level player evaluations and outbound, script-based calls.
• Verify and distribute payments of jackpots or special payouts and ensure accurate completion of required paperwork.
• Maintain and monitor operational and promotional inventory.
• Handle guest and employee requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
• Maintain confidentiality of all casino and guest information.
• Maintain a clean, well-organized work area and environment.

• A High School Diploma or General Education Degree (GED) is required.
• One year of experience in cash handling or customer service is preferred.
• Must have excellent written and verbal communication skills.
• Must have the ability to perform basic mathematical computations accurately.
• The ability to learn and explain gaming promotions, casino games, and property amenities is necessary.
• Must be proficient in computer software as it relates to the job.
• Must be able to make sound decisions in guest service situations.
• A valid driver's license and liability insurance must be maintained.
• The ability to obtain and maintain licensing by the appropriate gaming authority is required.
• You must be capable of lifting up to 50 lbs and working varied shifts, including weekends and holidays.
• This role requires you to be comfortable working in environments with second-hand smoke and crowd noise.

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions.

Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

• Health & Wellness:
  Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security:
  Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:
  Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More:
  Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment. Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino…