Health Information Technology Training Analyst , II, or III

Job Summary

The Trainer will apply an understanding of adult learning techniques to conduct training needs assessments based on clinical workflow and then implement training programs. She/he will develop or adapt learning materials and courses to meet system user needs and teach courses to physicians and all levels of employees who use the Electronic Health Record (EHR) system and other Health IT clinical applications.

This position trains professional staff (physicians, nurses), clerical support staff, and other users in an ambulatory healthcare environment.

• Assist with the development, maintenance, and delivery of Cerner EHR instructional materials to the clinical environment using computerized media, elbow support, and instructor‑led training classes.
• Build, implement, and support various aspects of Cerner applications within the clinical environment.
• Prepare necessary documentation, training materials, and training in a variety of formats for end users.
• Support new Cerner Clinical applications by ensuring the successful operation and use of existing Cerner applications through accurate and timely instructional materials.
• Determine best delivery practices; identify Super Users to assist with meeting designated goals and objectives.
• Serve as a vital interface between the Systems Analyst developers and front‑end users, communicating effectively any pertinent workflow or systems issues and assisting with resolutions that support both the technical team and the front‑end users/stakeholders.
• Lead one‑on‑one and group training sessions for clinic staff, provide system support in clinic and office settings, and serve as an on‑site resource during Cerner implementations, upgrades, and other hospital‑wide clinical rollouts.
• Communicate and educate a wide variety of medical center hospital staff.
• Monitor systems performance, document problems, perform troubleshooting, and assist with the development of work aids that result in the identification and correction of error conditions.
• Provide go‑live and pre/post‑implementation support for new modules and system solutions to assist users in the monitoring of documentation completeness, accuracy, and compliance with hospital, State, and Federal standards.
• Perform quality assurance testing, troubleshooting, and problem‑solving.
• Log service requests and serve as a liaison with vendor support resources.
• Seek ways to improve the quality and effectiveness of various clinical processes.
• Conduct technical training programs for end‑users of EHR software applications.
• Determine training objectives and create lesson plans and other materials needed for training.
• Configure the training environment to ensure end‑users can practice using EHR software both inside and outside of the classroom.
• Design and deliver new‑hire training and ongoing user training during system changes and upgrades.
• Demonstrate proficiency in the use of EHR applications (Cerner Power chart, Dynamic Documentation, MPages, Power Forms, Prescription Writer (eRx and EPCS), Message Center, scheduling, registration).
• Be well‑versed in EHR workflow.
• Have strong communication and presentation skills.
• Have technical writing and training program design skills.
• Work with individuals at all levels and serve as a subject‑matter expert on the EHR system.
• Acquire an understanding of health center workflows and make recommendations on how to best utilize EHR to meet the user's needs.
• Be flexible with work hours.
• Work independently or as part of a team.
• Train both new and existing staff in either a classroom or one‑on‑one setting.
• Conduct follow‑up/reinforcement training as needed.
• Adjust training style to meet the needs of individuals requiring additional assistance.
• Develop training documentation, tools/materials.
• Remain current with knowledge of Cerner.
• Participate in cross‑function work teams.
• Educate staff on additional clinical and administrative applications. Other duties may be assigned.

No supervisory responsibility.

• Education:
  
  Bachelor's degree from a 4‑year college or university; or six (6) years of related experience; or an equivalent combination of education and experience.
• Experi…