Scheduling Coordinator

Job Title:

Scheduling Coordinator

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day. We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics.

These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:

• Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
• Named to the Gator
  100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025
• Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews
• Winner of the 2023 FLCAJ Readers' Choice Platinum Award for pest control services

Your Opportunity:

We are searching for a highly organized and detail-oriented Scheduling Coordinator to support our operations team by managing technician schedules and ensuring efficient service routes. This role works closely with managers, technicians, and the sales team to coordinate appointments, optimize daily routes, and deliver a seamless customer experience. The ideal candidate is fast, proactive, and able to think critically in a fast-paced environment while maintaining accuracy.

This position is in-person at our Tallahassee office.

Responsibilities:

• Schedule and dispatch technicians on the most efficient routes to maximize productivity and minimize drive time
• Continuously review and adjust schedules to improve route efficiency and accommodate changes
• Book, reschedule, and confirm customer appointments quickly and accurately
• Communicate with customers via phone, text, and email regarding appointment details and updates
• Coordinate closely with managers, technicians, and sales teams to align schedules and priorities
• Handle high volumes of scheduling requests while maintaining organization and accuracy
• Proactively identify scheduling conflicts and resolve them in real time
• Assist with day-to-day operational needs and support the team as needed
• Ensure all scheduling information is accurately entered and updated in the system

What We Offer:

• Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• Employee Assistance Program (EAP):
  As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• Paid Vacation and Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus ($2,000)

Requirements:

• Previous customer service or scheduling experience required
• Experience in dispatching, logistics, or route planning is a strong plus
• Strong organizational and multitasking skills in a fast-paced environment
• Ability to think critically and make quick decisions under pressure
• Excellent written, verbal, and interpersonal communication skills
• Experience with CRM or scheduling software strongly preferred
• Working knowledge of office tools (Google Suite: Gmail, Sheets, Docs, etc.)
• Ability to type at a minimum of 40+ words per minute (WPM)
• Ability to work a full-time Monday–Friday schedule with occasional Saturdays
• High School Diploma or equivalent

Why Native Pest Management:

• At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
• With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie's List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct…