Operations Review Specialist

Requisition No: 878889
Agency: Department of Revenue

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team.

This is an Operations Review Specialist position in the General Tax Administration Program's, Taxpayer Services Process, Resource Support Group. The incumbent conducts organizational studies to analyze data, processes, and strategies, recommends improvements to policies and procedures to enhance efficiency and data integrity, and provides technical assistance to support effective and efficient operations. The incumbent may also be responsible for program analysis, management consulting, and examination development.

• Currently employed with the Florida Department of Revenue.
• Two years of experience analyzing operational problems or issues and recommending corrective actions for improvement.
• Two years of experience with developing operational reports, technical writings such as operational manuals, procedures, guides, operator instructions for systems operations, or reporting.
• One year of experience serving as a leader, facilitator, or member for special team assignments or projects to implement key process elements or measures.

• Experience with Microsoft Access or SQL.
• Experience with Contact Center technology.

The hiring salary for this position generally will not exceed $4,556.24 monthly/$54,674.88 annually.

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

TALLAHASSEE, FL, US, 32399 ; 32302 ; 32307 ; 32310 ; 32309 ; 32312 ; 32303 ; 32311 ; 32305 ; 32308 ; 32317 ; 32304 ; 32301 ; 32316

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Criminal background checks:
You will be required to undergo a National Level‑2 criminal background check which requires you to provide your fingerprints.

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://(Use the "Apply for this Job" box below)..

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Veterans’ Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postgraduate educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A‑7, Florida Administrative Code.

Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at (877) 562‑7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.