Business Analyst

Business Analyst

Location:

Tallahassee, FL, 32311

Type: 2-month contract with possible renewal, based on excellence in work provided.

Scope of Services

The business analyst serves as a liaison between FDOT business offices and Information Technology to intake ideas, refine and document technology proposals in Service Now, and support governance activities throughout the demand lifecycle. They will participate in the analysis of business and technology demands from ideation through project approval. The candidate must have experience in developing working relationships with business office staff and maintaining those relationships through collaboration and teamwork.

They will be responsible for coordinating with stakeholders to translate strategic and operational needs into actionable requirements, conducting comprehensive business needs assessments, and assisting in guiding solution approaches that meet organizational objectives. They will partner with stakeholders to assess feasibility, conduct impact analyses, and help prioritize demands based on business value, strategic alignment, and resource considerations.

Responsibilities include working with customers to gather high-level requirements, obtain project cost estimates, develop business cases, and document those results in accordance with departmental methodologies and standards. The role focuses on eliciting and documenting business case elements such as return on investment, cost/savings, initial risks, scope, and impacted applications. Additionally, the candidate will prepare documentation and presentations to support funding decisions, develop specifications, and ensure a shared understanding among technical teams, customer-facing staff, and department leadership.

The Demand Analyst collaborates closely with the Demand Manager, who oversees the Demand lifecycle and ensures appropriate governance and analysis are completed.

Education

Bachelor’s degree or master’s degree in Business Administration, Communication, Information Systems, or related field is required. Equivalent work experience may substitute for the educational requirement.

Certification in any of the following is desired but not required:
Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

Experience

A minimum of three years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts.

Proficiency in process mapping/modeling with tools such as Visio is required.

Experience facilitating the intake of ideas or proposals and converting them into documented Demands within Service Now (or similar portfolio management tools).

Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, is required.

Experience preparing business case materials, including ROI/TCO analysis, cost-benefit assessments, and risk summaries.

Experience using SharePoint and Microsoft Teams for collaboration and document management; exposure to Power BI is preferred.

Knowledge of how business requirements translate into technical requirements is required.

Primary Job Duties / Tasks

The activities the candidate will be tasked with include, but are not limited to the following:

• Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria.
• Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints.
• Coordinate stakeholder identification and conduct intake meetings with submitting business offices.
• Refine demand description from submitted idea; capture high-level objectives, business problem/need, work in/out of scope, assumptions, constraints, and initial risks.
• Research and understand FDOT business processes and their inter-relationships; document and diagram business and system processes and dependencies.
• Complete analyst-owned demand detail fields in Service Now by identifying collaborators, business unit(s), impacted applications, and selecting the appropriate impact and T-shirt size.
• Understand technical problems and potential solution approaches in relation to both current and future business environments; recommend ways to integrate new and existing processes.
• Maintains knowledge of emerging technological trends and utilizes this knowledge to identify opportunities to build better solutions that support and drive business decisions; may make recommendations for buy versus build decisions.
• Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures, and plan the transition to a new process.
• Document business case elements and cost-benefit narratives; prepare ROI/TCO and cost-savings estimates; maintain up-to-date demand documentation.
• Gather and document goals and objectives related to business strategy and…