Regional Operations Monitoring Specialist
Listed on 2026-07-16
-
Business
Business Analyst, Data Analyst
Regional Operations Monitoring Specialist -
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
Job Summary:
This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:
- Conducting reviews of computer system records to determine compliance
- Identifying deficient performance, workflow issues, error trends and training needs
- Preparing reports and making recommendations
- Identifying and resolving operational deficiencies
- Providing guidance and feedback to team members
- Completing special projects and case reviews
- Initiating and responding to requests
- Researching and resolving case issues
- Gathering information and analyzing data
Minimum Requirements:
- Currently employed with the Florida Department of Revenue in the Child Support Program.
- Two (2) years of experience coaching, mentoring, or instructing others.
- Two (2) years of experience performing quality reviews to ensure accuracy and timeliness.
- Two (2) years of experience conducting research and analyzing information, data, or procedures to make decisions.
- Experience identifying cases not progressing appropriately in CAMS and the possible causes in order to assist in making recommendations for resolution.
Salary: $41,517.24 - $55,115.04 / annually
Benefits:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
Contact Information:
LaTonya Hudson, , Lato
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