Field Operations Assistant, Veterinary - VIP Petcare

Field Operations Assistant, Veterinary - VIP Petcare

Overall

Job Summary:

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. Essential Duties and Responsibilities (Min 5%):
Assist with the management of all field office operational processes to include administrative facilities, inventory, and overall day-to-day operations of the business. Assist with office and warehouse organization and maintenance. Oversees and provides receipting of inventory, materials and/or services; verifies quantity and accuracy based on orders and/or completion of services; ensures inventory control system information and records are maintained, and inventory is stored in or distributed to proper and safe location.

Live our competencies and reinforce brand promise with our partners, pet parents, and team members. Maintain all documentation and reference material and supplies as necessary for effective office/clinic operations. Ensure rigs are "Rig Ready". Stock with vaccines, prepare lot numbers, organize, clean and load the rigs utilizing the Rig Checklist. Communicate regularly with the Field Operations Manager and/or Assistant Field Operations Manager to ensure consistency in how operational P&P's are being executed as it relates to clinic/center operations.

Participate in training initiatives pertaining to field office locations. Support and participate in weeknight and weekend clinics as well as working on rigs. Work schedule per the needs of the business. Ensure van cleanliness and maintenance. Other duties as assigned.

Required Qualifications:

Experience:

Experience and comfort with pets of all sizes and temperaments, including handling and lifting animals as necessary is preferred.

Education:

High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered. Professional

Certifications:

None Preferred knowledge, skills or abilities:
Valid Driver's License is required. Present professional appearance and positive conduct. Knowledge of principles and processes for providing customer service. Basic accounting principles. Critical thinking skills. Independent judgment and decision-making skills. Detail oriented, ensuring accurate and reliable work product. Strong verbal and written communication skills. Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals.

Able to work independently. Strong organizational, problem-solving and analytical skills. Ability to switch focus rapidly in a fast-paced environment. Computer

Skills:

Microsoft Office. Time and Attendance/HR Software. Scheduling Database. iPad.

Working Conditions:

Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (Mobile Vet Service - Community Clinics). Must be able to work for prolonged periods of time in the field, including 12–14-hour days. Must be able to work weekends, varied weekdays and times, occasional overnights.

Physical Requirements:

Sitting. Standing (not walking). Walking. Kneeling/Stooping/Bending. Driving a vehicle. Reaching overhead. Lifting 50+ pounds.