Membership Coordinator

The Florida Dental Association, a constituent of the American Dental Association serving more than 8,000 member dentists, is seeking a Membership Coordinator with a friendly, customer-focused, professional demeanor. This position will play a key role in building and maintaining relationships with members and prospects to grow our membership base. As a part of the membership team, the Membership Coordinator will primarily:

• Serve as a primary point of contact for a portfolio of members to include onboarding and providing support throughout the year
• Conduct 50+ weekly outbound calls to members and prospects, as well as communicate by email, text, phone, etc.
• Handle member and prospect inquiries
• Support the member renewal process and assist with data hygiene
• Work closely with our districts on member recruitment and retention efforts
• Serve as a subject matter expert on the various products and services available to members

THIS IS NOT A VIRTUAL POSITION and is located at our headquarters at 545 John Knox Rd Ste. 200, Tallahassee, FL 32303.

For consideration, the candidate MUST send a cover letter and résumé to the Vice President of Membership & Component Strategy at fda .NO PHONE CALLS, PLEASE.

The FDA offers a 35-hr. work week and a generous benefits package including four weeks of paid time off, eleven paid holidays, medical, dental, disability, 401k, etc.
For employment, candidates must satisfactorily pass a background and credit check
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• An Associate's degree or higher is preferred with excellent interpersonal, communication (both verbal and written) and organizational skills with the ability to successfully multi-task and prioritize tasks
• Familiarity with CRM/AMS platforms (experience with Salesforce/Fonteva is a plus)
• Requires computer proficiency in Microsoft Office suite (particularly Outlook, Teams, Word and Excel)
• Ability to work independently and as a collaborative team member
• Some travel may be required 2-4 times per year