Ops Technician

Ops Benefits Technician

This is an on-site position located in Tallahassee, FL. The work you will do includes engaging with members of the Florida Retirement System (FRS), listening to their concerns, and providing the best solutions. You will be a master problem solver! You will interact with members over the phone, in chat sessions, or via email. This role is equally challenging and rewarding.

You will be a go-to resource as these deserving public sector employees transition to the most exciting phase of their life! You will research complex issues pertaining to retirement benefits across multiple databases; which requires fluency in computer navigation and multitasking while confidently and compassionately engaging with the caller.

The difference you will make is that you will provide sound guidance to your fellow public sector employees as they make one of the most important and exciting decisions of their lives. You will directly contribute to our mission:
We Serve Those Who Serve Florida. When you join DMS, you will have ongoing professional development opportunities, resources, and exposure to agency initiatives that may interest and challenge you as you progress in your career. Dozens of DMS employees started their career as a OPS Benefits Technician and have taken advantage of the career pathing opportunities available.

Training overview includes an engaging onboarding experience where you will learn from the most seasoned and talented team members on the floor. You will learn contact center technology and retirement laws in a classroom setting. After completing classroom training, you will move on to receive coaching and one-on-one learning opportunities. Pay:
The starting wage for the OPS Benefits Technician is $15.00 an hour.

Your specific responsibilities include providing customer service by telephone and email to members, employers, and other stakeholders through inbound calls, conducting callbacks from the voicemail line, calls transferred from other Benefit Specialists and division staff, and the Retirement email inbox. Communicate information concerning topics including: estimates of retirement benefits, application for FRS and/or Retiree Health Insurance Subsidy benefits, Deferred Retirement Option Program (DROP), termination requirements and forms required to receive accumulated account balance under the DROP or to receive refunds of member contributions, disability retirement benefits, benefit payments and amounts withheld from benefit payments, beneficiary designation, employer/employee enrollments and contributions, how to access and utilize the features of FRS Online, update home mailing addresses for benefit recipients and terminated, non-retired members, and handle questions regarding retirees' 1099-Rs and Member Annual Statements.

A successful teammate should have a passion for helping people and customer focused mindset. Ability to provide outstanding customer service. Ability to work independently and in a team environment. Strong, effective communication skills. Ability to focus on the issue and not take things personally. Let your personality shine! Ability to research information quickly. Ability to understand and apply applicable laws, rules, and Division policies relating to retirement.

Ability to speak on the phone for extended periods of time. Basic math skills. Outstanding written and verbal communication skills.

Qualifications include one year of professional experience in the areas of customer service, call center, insurance, retirement or social security, administration, fiscal work, statistics, personnel, or any other combination. Post-secondary education may be used as an alternative for years of experience on a year-for-year basis.

Location:

Tallahassee, FL, US, 32399