Customer Support Specialist - Tallahassee, FL

Customer Support Specialist

Location:

Tallahassee, FL

Duration: 12+ Months of Contract role (extendable for multiple years)

Job Description

• Answers customer inquiries, primarily over the telephone, or e-mail.
• Provides support in research and resolution of problems and inquiries from agency merchants and cardholders.
• Research online social media and other internet platforms to detect fraud in the agency recipient fraud.
• Performs system testing on agency system platforms.
• Conducts agency retailer inventory audits to ensure program compliance.
• Develops reports as needed or required.
• Reviews vendor monitor reports and addresses any concerns.
• Manages and communicates expectations internally and externally.
• Other duties assigned as needed or required.

Education Requirements

• Associate’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience

General Knowledge, Skills & Abilities:

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Ability to understand and apply concepts.
• Ability to handle projects commensurate with job expectations.
• Ability to analyze and solve problems using learned techniques and tools.
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
• Flexibility, versatility, dependability
• Organizational and time management skills required.
• Strong problem-solving skills.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas
• Ability to work both independently and in a team environment.
• Some flexibility of hours is required.