Member Services Representative

Member Services Representative

We are seeking a Member Services Representative to join our team. This role is essential in delivering excellent customer service by assisting members with account inquiries, processing payments, and handling service-related requests. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment.

• Provide friendly and professional customer service in person and over the phone
• Answer incoming calls and assist with account inquiries and service requests
• Process payments accurately and balance transactions daily
• Assist with billing questions, deposits, fees, and account updates
• Utilize internal systems to manage member accounts and document interactions
• Prepare service orders, reports, and basic correspondence with accuracy
• Maintain organized records, files, and documentation
• Communicate effectively with internal teams to ensure timely service delivery
• Handle sensitive member information with confidentiality
• Support team operations and assist with additional duties as needed

• Strong communication and interpersonal skills
• Previous customer service experience required
• Call center or banking experience preferred
• Comfortable working with multiple systems and databases
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset

• Full-time
• Monday through Friday