Library Services Coordinator-Woodville Branch Library

Library Services Coordinator

Library Services Coordinators oversee a department or branch of the Leon County Public Library. The purpose of this position is to produce highly responsible professional work in library administration and supervise high-quality library services. The person in this position oversees the operations, maintenance, and services of the branch or department they are assigned. The person in this position may supervise two or more full-time equivalent employees, assure proper staff coverage for services and programs to the public, be the Person in Charge for the day at different locations, contributes to collection maintenance activities, and assist in staff coverage at different library locations.

The person in this position serves on the Library's Management Team and other committees or teams as assigned. Library Services Coordinators uphold the mission and values of the library system when performing these duties by following library policies and procedures while providing excellent customer service to all internal and external customers.

Manages a branch library. Ensures that prompt and courteous library service is provided to the public;
Troubleshoots and resolves difficult problems involving the circulation of library materials;
Performs all circulation functions accurately and efficiently;
Oversees facility management of the branch library i.e., facility maintenance, resolution of security issues, public use of program room and opening and closing the facility. Responsible for the safety of the staff and patrons each day. This includes children left unattended, adults from all walks of life and patrons with competing needs;
Prepares weekly deposit reports, monthly statistical and narrative reports and budgets as needed;
Handles all problems and resolves issues. Makes decisions based on unique situations. Makes decisions and/or judgment calls without on-site supervision;
Continuously evaluates services offered at the branch. Working with the Library Services Manager to modify and make improvements to meet public demand i.e., implementing new technology, expanding services, rearranging library materials, collections, and more;
Makes collection development recommendations; maintains weeding schedules and procedures;
Serves as the Person in Charge of primary library location regularly and other library buildings as assigned. Coordinates the Person In Charge schedule for branch, and trains staff on Person in Charge duties.

Supervises 1 or more full-time equivalent employees. Initiate and/or recommend personnel actions, including hiring, promoting and disciplining;
Create performance standards, JDQs and work procedures for staff;
Assists and trains staff in the Operating system, circulation functions, policies and procedures;
Communicate continuously with employees; share information in a timely manner, provide feedback, praise and correction promptly and with tact. Provide ongoing training and ensure County/Library policies and procedures are followed;
Assist staff in resolving any work problems to ensure excellent public service and promote positive public relations;
Ensures staff feels empowered to make decisions related to their areas of responsibility;
Ensures staff maintains current training and participates in other learning Creates a positive customer experience. Responsible for creating an optimal experience for patrons when they interact with library services, resources, and staff. Responds to patron suggestions, comments, and complaints. Maintains awareness of how patrons use the Library's resources and facilities to help ensure that the Library meets patron needs and interests.

Periodically work the public desk within the library as a means of staying in touch with the community library system, personnel and the public. Ensure the automatic answering for the library system is kept up-to-date, including acting as a liaison to OIT for changes in hours and Avaya auto-attendant functionality.

Provides Direct Public Service. Develops and implements programs for all ages according to the Library System's annual plan goals and local community needs. Develops community contacts to enhance programming. Provides Readers Guidance and Reference Services. Assists patrons of all ages with requests for information by telephone, in person and electronically, drawing on library resources system wide and the expertise of other staff;
Instructs patrons on the use of electronic, print and other formats of library and information resources including the on-line library catalog, Internet and databases;
Provides informational and reference assistance to home-schoolers and other learners. Promotes class visits from area schools through contacts with school media specialist and speaking at local school organizations. Represent the Library system at programs and events in the community.

Professional Support and Development. Serves on Library Management Teams;
Assists in the development of policies and…