Child Support Case Processing Consultant - 73006903

Child Support Case Processing Consultant -

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

• Currently employed with the Florida Department of Revenue
• Two years of experience conducting research and analyzing information to make decisions
• Experience coaching, mentoring, or training others
• Two years of experience communicating with customers for the purpose of resolving inquiries
• One year of Child Support Program experience interacting with customers via chat or contact center phone system

Preference may be given to bilingual Spanish and English speaking candidates.

An Alternative Screening Criteria will be used in lieu of a Skills Verification Test. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. This role is housed in Central Operations - Tallahassee.

Salary: $39,960.00 - $50,708.52 / annually

Benefits:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.