Customer Services Aide

About Us

Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located in the north-central portion of the state of Florida, the City is 30 minutes south of the Georgia state line and one hour north of the Gulf of Mexico.

The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City's mission is to be the national leader in the delivery of public service.

The City of Tallahassee's workforce is our community's lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.

Deadline (Continuous)

Applications are accepted on a continuous basis.

Department Name

Patrol Operations

Job Specifications

This is direct and indirect public contact work designed to provide administrative support in responding to the public safety needs of the community. Employees in this class assist citizens reporting criminal incidents or seeking public safety related information. These employees clarify incomplete information or collect missing information and may assist with data entry, record keeping, quality control initiatives and general administrative support in assigned areas or throughout the department, as operational and support needs dictate.

Work is performed under the general direction of a supervisor; however, the employee is expected to exercise considerable judgment while acting in accordance with established departmental policy and procedure. Work is reviewed through observation, conversation, and by results obtained.

For the complete job specification, listing essential duties and desirable qualifications, go to Customer Services Aide.

Minimum Training & Experience

Possession of a high school diploma or an equivalent recognized certificate and two years of clerical or administrative support experience involving regular contact with the general public; or an equivalent combination of education and experience. An associate's degree from a community college or completion of a two year vocational school program in a business related area may substitute for the required experience.

Necessary

Special Requirements

Applicants should truthfully complete the Criminal History Questions on the City Employment Application. Any omissions, falsifications, misstatements, or misrepresentations of the information provided may disqualify an applicant. The top applicant chosen for this position will be required to complete and pass a Truth Verification Examination prior to an employment offer being made.

Designated positions may work shifts of various lengths including, but not limited to, 8 hours, 10 hours, 12 hours or more, depending on the assignment and operational needs of the Department. May also work at any time during a 24-hour period, including shifts during the day, afternoon, or overnight.

Salary Range

$15.5059 to $42.0765/hourly. Hiring rate generally will not exceed $22.2451/hour

Driver's License Requirements

Must possess a valid Class-E State driver's license at the time of appointment.

Benefits Information

The City of Tallahassee offers a comprehensive benefits package, including:

* Paid vacation, sick leave, parental, and catastrophic illness leave

* Defined benefit pension and defined contribution plans

* Paid holidays

* Tuition reimbursement

* Medical, dental, and vision insurance

* Life and long-term disability insurance

* Pre-paid legal, critical illness, and auto insurance plans

For more information about benefits offered to eligible City employees, visit ALEX or 2025 Benefits Summary.

Note:

OPS employees are eligible for…