Eligibility Specialist Ii

Position: ELIGIBILITY SPECIALIST II - 60025669
Requisition no: 870270

Agency: children and families

Working title:

eligibility specialist ii
- Pay plan: career service

Position number:

Salary: $1424.46 bi-weekly

Posting closing date: 03/02/2026

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Occupation profile

Job family: community and social services

Occupational group: counseling and social work

Occupation: community and social service specialists, all other

21-1099-02

Eligibility specialist ii (esii)

Only applications submitted through the people first service center will be accepted for this position.

Bi-lingual applicants are welcome

This position will be located in (tallahassee), fl (leon),fl

Background screening requirement: it is the policy of the florida department of children and families that any applicant being considered for employment must successfully complete a state and national criminal history check as a condition of employment before beginning employment and also be screened in accordance with the requirements of chapter 435, f.s., and, if applicable, chapter 408, f.s. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the agency.

Background investigations shall include, but not be limited to, fingerprinting for state and federal criminal records checks through the florida department of law enforcement (fdle) and federal bureau of investigation (fbi) and may include local criminal history checks through local law enforcement agencies. Also, employees are subject to background re-screening at least every five (5) years.

Job description

The primary function of the eligibility specialist ii includes but is not limited to: reviews and approves case work processed for eligibility of various public assistance programs; coaches and mentors unit staff; and completes special projects needing a higher level of policy knowledge.

Examples of work performed are:

* reviews and analyzes forms, applications, documents or other information to make eligibility determinations.

* uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information.

* plans, evaluates, guides and coaches staff as required.

* reviews and analyzes error-prone and complex cases to assist entry level staff.

* acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures.

* collects data, compiles and organizes information.

* verifies accuracy of data and reconciles errors or inconsistencies.

* provides training to other staff.

* explains or justifies a decision, conclusions, findings or recommendations.

* maintains or updates data, records or other information to ensure accurate case records.

* makes recommendations for improvements, solves problems or takes corrective action when issues arise.

* uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination and or case reviews.

* collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.

* reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.

* completes forms, documents or routine reports, and composes simple correspondence or other written work such as memoranda and form letters.

Minimum requirements:

* two years or more of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.

* or have an associate's degree.

* or 60 semester or 90 quarter hours of college can substitute for the experience

* minimum of one year of processing experience in the ess program as an eligibility specialist i

Applicants must meet the minimum requirements to be hired for this position.

This position is eligible to telework provided teleworking requirements are met and a telework agreement is approved.

Core competencies

Learning

Actively pursues learning and development opportunities. Uses effective and efficient learning techniques to acquire and apply new knowledge and skills. Works with new material or information to grasp its implications.

Active listening

Receives and interprets verbal messages and other cues such as tone or body language in ways that are appropriate to situations. Listens to what other people are saying and asks questions as appropriate.

Oral communication

Expresses information verbally to others; ability to effectively convey ideas and thoughts; ability to understand your audience while conveying information.

Reading comprehension

Understands written sentences and paragraphs in work related documents.

Written communication

Uses correct english, grammar, punctuation and spelling to communicate thoughts, ideas and…