Ops Regulatory Specialist

Ops Regulatory Specialist I -

This position is located in Tallahassee, Florida and is NOT a telework position. This position is located in the Division of Hotels and Restaurants, Bureau of Field Services, and it is a temporary position that expires on, or before, June 30, 2027. Hours worked will be no more than 29.5 hours per week and does NOT include benefits.

The Work You Will Do

The Division of Hotels and Restaurants licenses the food and lodging industry within the state of Florida, including receipt and processing of license applications, collection of fees paid by licensees and enforcement of the laws and regulation of the food and lodging operators. The Regulatory Specialist I position is located within the division's Bureau of Licensing and is responsible for processing licensing applications for the division.

The duties of this position include but are not limited to:

• Independently review applications for licensure to determine eligibility for registration, licensure and renewal in accordance with Laws and Rules.
• Profile, process, troubleshoot, scan and index elevator, food service, and lodging, licensure and renewal applications using department software.
• Assist the division with data entry functions for the division's food service, lodging, and elevator applications.
• Participate as a team member by attending meetings, mentoring, cross training as appropriate and providing assistance in other areas as needed.
• Assist with processing incoming and outgoing mail.
• Assist in resolving licensing and data errors and report events or trends that affect application processing to supervisor along with recommendations for process improvement.
• Provide excellent customer service to internal and external customers in person, on the phone, and in writing.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

Excellent verbal and written communication skills. Knowledge of application requirements. Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection. Ability to plan, organize and coordinate work activities. Ability to compile, organize and analyze data. Ability to establish and maintain effective working relationships with others. Basic Internet research and navigation.

Basic Microsoft office skills. General knowledge and utilization of office equipment.

Minimum Qualifications

Willing to work no more than 29.5 hours per week and;
Coachable in data entry and application processing.

Preferred Experience

Experience working in the food service, lodging, or elevator industry.