SENIOR CLERK - 41000033

Requisition No: 874433

Agency:
Office of the Attorney General

Working Title:

SENIOR CLERK
- Pay Plan:
Career Service

Position Number:

Salary: $34,435.44

Posting Closing Date: 08/18/2026

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This is a re-advertisement. Prior applicants need not re-apply.

Dear Jobseekers,

We are looking to hire reliable, professional, and compassionate individuals who love to help people to work on our Citizen Services team.

If you have excellent communication skills, good typing skills, and can work on the phones for an extended period, you are a great candidate for our position!

Learn more below about why we're a great place to work.

Our Organization and Mission:
The Office of the Attorney General (OAG) represents the State of Florida in state and federal civil and criminal courts, from trial courts to the U.S. Supreme Court. The Attorney General's Office also provides legal protections for Floridians against consumer fraud through enforcement of state laws. At the OAG, staff are afforded an array of opportunities to serve the community and citizens of Florida, including in areas of criminal appeals, civil litigation, consumer protection, Medicaid fraud, and victims and civil rights.

We invite you to visit our website at  to learn more about the State of Florida's law firm and its many opportunities.

Salary and Benefits : $34,435.44 Annually / $1,324.44 Biweekly

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

* Annual and Sick Leave benefits.

* Nine paid holidays and one Personal Holiday each year.

* State Group Insurance coverage options, including:

* Health insurance (totaling an annual family benefit value of $19,812, or $9,161 for individuals).

* Basic life insurance policy for $25,000 at no cost for all employees.

* Life, Dental, and Vision

* Additional Supplemental Insurance options

* Retirement plan options, including employer contributions (For more information, please click ).

* Flexible Spending Accounts

* Tuition waivers.

* And more! For a more complete list of benefits, visit

The Difference You Will Make:
The Office of Citizen Services is dedicated to the Attorney General's vow to protect the citizens of Florida from fraud, and serves as the agency's point-of-contact for complaints and inquiries; provides the public with information on the Attorney General's duties, responsibilities and initiatives; provides reliable information on consumer scams, emerging issues, and resources; and provides meaningful help to consumers toward resolving complaints through referrals and informal mediation when appropriate.

During declared states of emergency, we also operate the OAG's Price-Gouging Hotline.

The Work You Will Do:
This is a multifaceted position supporting the Attorney General's Office of Citizen Services. Citizen Services serves as the intake unit processing calls and correspondence addressed to the Attorney General or the agency mary duties include Operating agency's switchboard and determining the appropriate department to send calls for assistance. Check agency's voicemail box and transcribing messages into appropriate database for call back by hotline staff.

Data entry, summarizing correspondence, and scanning correspondence for public record retention. Mail out correspondence and coordinate electronic agency transfers to other agencies and organizations.

Business hours are Monday - Friday, 8:00am - 5:00pm. Regular attendance and punctuality is required.

Duties include but are not limited to:

* Receives and route telephone calls, take messages as needed.

* Maintains files and records, pulls, and files documents.

Accurately completes data entry.

* Pre-audits fiscal documents for completeness, accuracy, and procedural correctness.

* Corrects and updates computer data records.

Scans fiscal documents for public records.

* Receives, sorts, and delivers all incoming mail to designated departments or individuals.

* Operates photocopying machines, typewriters, calculators, mail room machinery, computer terminals,Prepares copies of records.

* Receives and processes mail.

* Processes requests for mailing forms to consumers.

* Maintains inventories.

* Performs incidental typing.

Performs related work as required.

Other Requirements

* Ability to follow instructions.

* Skill in use of personal computers

Knowledge of correct grammar usage.

* Knowledge of basic arithmetic.

* Ability to sort data alphabetically, numerically, and categorically.

* Ability to communicate effectively orally and in writing.

* Ability to perform basic arithmetical calculations.

How You Will Grow:
Citizen Services is on the forefront of consumer issues and works closely with the Consumer Protection Division to collect and identify patterns of consumer complaints that may lead to investigation or action by the agency. In this role you will gain exposure to a broad range of topics including consumer issues, Lemon Law, Medicaid Fraud, identify…