Quality Control Analyst - 73006117

Quality Control Analyst

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include: responding to public records requests, coordinating with internal and external partners, gathering information and analyzing data to determine next steps, processing final administrative actions, and interacting with other states, employers, and other business partners.

Minimum Requirements:

• One year of experience communicating with customers for the purpose of resolving inquiries.
• Experience using Microsoft Office Suite with emphasis on using Microsoft Word.
• One year of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience.

Preferences:

• Preference may be given to candidates with experience responding to public records or legal records requests.
• Preference may be given to applicants with at least one year of experience working in the CAMS system.

Special Notes:

This position is part-time telework eligible after training and an acceptable level of proficiency is reached. An Alternative Screening Scoring matrix will be used to determine which candidates will be selected for interview. The required experience for minimum qualifications must be documented under each applicable job in the duties and responsibilities section on your application or resume.

Salary: $39,960.00 - $54,096.96 / annually

Benefits:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.