Product Development Coordinator

Overview

Senior Talent Acquisition Specialist | MBA - HR

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Communication or other related field; or job-related experience on a year-by-year basis.

• Minimum of 7 years of experience in IT product development, engineering, or project delivery, with emphasis on software lifecycle management.
• At least 5 years of experience leading cross-functional teams through complex product or technology solution delivery in a high-tech or government environment.
• Demonstrated ability to manage product development timelines, release planning, and stakeholder expectations across technical and business domains.
• Experience coordinating software or system integration activities and ensuring post-deployment support and readiness for the Service Now platform.
• Familiarity with agile and iterative delivery methods, backlog grooming, and sprint planning is preferred.
• Experience working with government procurement and IT project governance (especially Florida’s 60GG-1 through 5, F.A.C.) is desirable.
• Strong communication and presentation experience, especially in conveying product functionality, performance metrics, and delivery progress to business owners and leadership.
• Experience with SharePoint 365, Microsoft Project, and collaborative product planning tools is highly desired.

• The selected Manager, Product Development will perform duties including, but not limited to:
• Oversee and coordinate the delivery of software-based products or enhancements, from planning through implementation, across multiple teams and vendors.
• Facilitate collaboration between business users, technical developers, and enterprise architecture to ensure product solutions meet business needs and technical standards.
• Develop and maintain product roadmaps, release schedules, and delivery milestones.
• Track and report on the status of development activities, readiness for release, and risk mitigation strategies.
• Support business teams by translating requirements into actionable delivery plans and monitoring fulfillment through each development stage.
• Serve as a liaison with end users, addressing integration questions, custom development issues, and post-deployment support planning.
• Align product development timelines with available resources, funding, and procurement cycles.
• Lead or support prototyping, technical evaluations, or solution testing efforts prior to production release.
• Coordinate change management, customer communications, and stakeholder training related to new or updated product features.
• Ensure smooth transition of new functionality from development to operations and user adoption.

• Knowledge of Service Now best practices and methodologies for implementation, configuration, and maintenance.
• Knowledge of software product lifecycle stages, including planning, design, development, testing, and deployment.
• Familiarity with technical architecture alignment, product versioning, and maintenance release planning.
• Skill in managing feature delivery timelines, backlog prioritization, and cross-team dependencies.
• Understanding of product performance monitoring, customer feedback integration, and continuous improvement practices.
• Ability to serve as a technical liaison, translating business requirements into functional designs or roadmaps.
• Experience managing and reporting on schedule, cost, and quality metrics tied to product development milestones.

• Knowledge of system development methodologies including Agile, Scrum, and Waterfall.
• Ability to analyze business needs and recommend product-based technology solutions that meet those needs.
• Strong communication skills for presenting complex information clearly to both technical and business audiences.
• Experience aligning delivery goals with compliance, accessibility, and enterprise standards (e.g., ADA, security, Florida IT rules).
• Ability to evaluate and integrate new technologies into existing product platforms or roadmaps.

• Proficiency with Microsoft Office products and collaboration platforms (Word, Excel, Project, Visio, SharePoint 365).
• Experience with product management or development tracking tools such as Azure Dev Ops or similar platforms.
• Ability to coordinate multiple product release cycles while maintaining alignment with stakeholder expectations and funding schedules.

• Initiative:
  Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
• Communication:
  Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings. Must be able to listen and process information.
• Customer Service:
  Works well with clients and customers. Able to assess needs and provide information or…