Customer Service Technician

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at  to know more .

Education

• Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience

• 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

Required Skills:

• Basic knowledge of an application and reporting environment.
• Familiarity with terminology and concepts of relational databases and basic SQL queries.
• Skilled in use of modern development tools and platforms such as Visual Studio and SQL Server Management Studio.
• Awareness of legacy reporting tools like FOCUS/WebFOCUS and willingness to learn legacy programming concepts.
• Understanding of data integration concepts and ability to assist with routine data conversion tasks.
• Ability to learn processes related to financial management systems and modernization initiatives.
• Strong verbal and written communication skills, with the ability to interact effectively with team members and internal customers.
• Ability to document issues, resolutions, and workflows clearly and accurately.
• Basic problem-solving and troubleshooting skills for software applications.
• Ability to follow established procedures and checklists for Tier I support tasks.
• Willingness to learn best practices for system testing, including preparing simple test scenarios and validating results.
• Ability to work with multiple platforms, including legacy mainframe and modern applications, under supervision.
• Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team.
• Professionalism in dealing with all levels of staff and maintaining a customer-focused approach.
• Ability to learn and apply departmental standards for information systems documentation.

V2

Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.