Customer Service Technician

Description

The Customer Support Technician provides Tier I software support for systems used by the Office of Work Program and Budget (OWPB). This includes working primarily within the Work Program & Budget Systems Support unit, which handles technical assistance, automated report generation, and coordination with the Office of Information Systems for system enhancements. The role supports modernization of legacy systems, assists with converting mainframe reports into modern applications, and troubleshoots both legacy and current financial management systems under the guidance of technical staff.

Responsibilities also extend to supporting related OWPB offices by ensuring the reliability of systems used for budget development, federal aid management, financial planning, performance monitoring, and the Five‑Year Work Program. This is an entry‑level role operating under general supervision with opportunities for professional growth.

Skills

Help desk, Support, Service, sql, Troubleshooting

Top Skills Details

Help desk,Support,Service,sql,Troubleshooting

Additional

Skills & Qualifications

Candidates must have an Associate's or Bachelor's degree, a technical certificate, or equivalent experience. Up to one year of IT experience is expected, with working knowledge of basic hardware/software environments. Additional expected competencies include familiarity with reporting tools, knowledge of SQL and modern development tools (e.g., Visual Studio, SQL Server Management Studio), willingness to learn legacy programming concepts (e.g., FOCUS/WebFOCUS), ability to follow structured support procedures, and strong organizational abilities for task prioritization.

Interpersonal and customer service skills are also essential to ensure professional and effective communication.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Tallahassee, FL.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tallahassee,FL.

Final date to receive applications

This position is anticipated to close on Feb 17, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.