Business Analyst

Business Analyst

The Advanced Business Analyst will be responsible for working with the customer on initial project documentation and processes. This includes the development of documentation such as business cases, requirements, estimates, etc. The Advanced Business Analyst is expected to build relationships with the customer and maintain those relationships through collaboration and teamwork. The Advanced Business Analyst will be assigned to application enhancement and development projects to assist the project team in successfully completing projects and implementations.

The Advanced Business Analyst will be expected to work on other projects as assigned by the Section Manager.

The job responsibilities include working with the customer on high level requirements gathering, obtaining project cost estimates, business cases, use cases, test cases, and other documentation as needed. The Advanced Business Analyst will also work with the Section Manager and/or Project Managers in the coordination, status reporting, and stability of project work efforts. This includes helping to establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations and needs.

The Advanced Business Analyst will assist with the development and maintenance of project plans, schedules, and other project documentation. Will assist with tracking key project milestones and adjusting project plans and/or resources to meet the needs of the project or customer. The Advanced Business Analyst will be part of the team responsible for the remediation of applications to function with new technologies and enhanced applications.

Must possess at least intermediate knowledge and proficiency in the use of project management methodologies and tools, resource management practices, and change management techniques.

The job duties include providing project support to the Section Manager and Project Managers including status and schedule reporting, change and procurement management, and other project-oriented documentation. Learn, understand, and become proficient in navigating the Transportation Technology, Technology Proposal Process. Provide a high level of support to the customer. Understand and ensure compliance with the reporting and documentation requirements outlined in the Agency for State Technology (AST), Chapter 74-1, Florida Administrative Code.

Assist with initial handling of service desk tickets by reviewing the ticket information, assigning to the correct technician, and notifying the customer that their ticket has been assigned. Complete other projects or duties, as assigned by the Section Manager.

Required experience includes a Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or another related field. Or equivalent work experience. 2-4 years of technology-oriented work experience, including 2 or more years assisting in the management of technology-oriented projects. Solid, demonstrated knowledge and experience working with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook). Experience and proficiency in using Microsoft Excel is required.

Preference will be given to candidates with technology-oriented project management experience or experience assisting with managing technology-oriented projects.

Desired:
Professional certification in Business Analysis is desired, but not required. Project Management Professional certification is desired but not required.