Customer Support Technician
Listed on 2026-07-12
-
IT/Tech
IT Support, Technical Support, Desktop Support, HelpDesk/Support
Customer Support Technician
Location:
FL
- Boca Raton
Contract position
Onsite Position
Position Summary:Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through
Job Responsibilities:Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
Assist in coordinating audiovisual setups and providing video conferencing support.
Preferred:
Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
Preferred:
Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate with and assist other areas of the IT department on projects and initiatives.
Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
Participate in after-hours (evening and weekend) on-call rotation.
Travel to remote locations to provide support as needed.
Perform other duties as assigned.
Must be able to lift 50 pounds.
Required Skills:High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
Ability to quickly learn new systems in a fast-paced environment.
Strong problem-solving, analytical thinking, and adaptability.
Able to manage multiple priorities and work independently or in a team.
Effective under pressure, with strong organizational and time-management skills.
Entry-level Tier 1 role supporting low- to medium-complexity issues.
Works under general guidance from senior IT staff, following documented procedures and checklists.
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