Implementation Specialist​/Quality Assurance Manager

Position: Implementation Specialist / Quality Assurance Manager
** Overview*
* ** _

JOB TITLE:

_*
* Implementation Specialist / Quality Assurance Manager

** _CAYUSE COMPANY:_*
* Cayuse Civil Services, LLC

** _LOCATION_*
* Tallahassee, Florida

** _SALARY:_*
* $145,600-$

** _EMPLOYEE TYPE:_*
* Full-Time Hourly Exempt

** _TRAVEL_*
* No

** _RELOCATION_*
* No

** Employment in this role is conditional upon successful execution of the contract by the client.*
* ** The current period of performance is scheduled to end on*
* ** June 30, 2027**  **; however, the client retains the unilateral right to extend the contract beyond this date by exercising one or more option periods, subject to the terms, conditions, and funding provisions of the awarded contract.*
* ** The Work*
* Implementation Specialist / Quality Assurance Manager  serves as a senior implementation expert and primary point of contact for the client for all assigned project tasks. In this role, the Implementation Specialist will lead, plan, and coordinates Go-Live, Cutover, and Post-Implementation activities for the client, ensuring a controlled and successful transition from legacy systems to the target solution.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

** Responsibilities*
* ** Leadership & Coordination*
* + Serve in a leadership capacity throughout the contract, acting as the primary representative for all assigned tasks and activities.

+ Collaborate across divisions and offices to provide functional implementation guidance and ensure alignment with enterprise objectives, timelines, and constraints.

+ Act as an Implementation expert, supporting the implementation of the Project and all related process transition activities from legacy systems to the target environment.

** Implementation, Cutover, and Post Go-Live Planning*
* + Participate in recurring reviews of Implementation, Cutover, and Post Go-Live tasks in the DFS Project Schedule, as established by the Division, and refined with input.

+ Develop and administer comprehensive Go-Live Implementation, Cutover, and Post-Implementation Strategies/Plans, in collaboration with teams responsible for cutover, deployment, and retirement of various systems.

+ Ensure that all Cutover and Implementation plans align with the program and the Office of Information Technology (OIT) FLAIR retirement plan, including synchronization of timelines, dependencies, and risk posture.

** Detailed Cutover & Readiness Activities*
* + Review, identify, create, collaborate on, and prepare detailed cutover schedules and checklists, including:

+ Task ownership and responsibility assignments.

+ Data migration and final reconciliation activities.

+ System configuration and change control steps.

+ Business continuity and contingency planning, including fallback/rollback procedures.

+ Identify, review, create, and collaborate on readiness and change activities, including:

+ Organizational and operational Readiness Assessments.

+ Detailed cutover planning and go/no-go criteria.

+ Identification of training gaps and workforce readiness needs.

+ Organizational change management and communications planning.

+ Technical and operational readiness activities.

+ Risk and issue identification, tracking, and mitigation.

+ Hypercare and Post Go-Live Support planning and execution.

** Project Support & Stakeholder Engagement*
* + Facilitate meetings and working sessions to promote teamwork, collaboration, and clear decision-making across stakeholder groups.

+ Provide onboarding support to new team members and stakeholders engaged in cutover and implementation-related tasks.

+ Support Go-Live Implementation by:

+ Tracking risks and issues in real time.

+ Assessing severity and impact.

+ Implementing mitigation strategies and determining when escalation is required.

+ Support go-live, Hypercare, and post go-live communication activities, including status updates, stakeholder briefings, and end-user communications.

** Reporting, Metrics, and Evaluation*
* + Identify and create project reporting and metrics that track readiness and progress (e.g., dashboards, scorecards, and status reports) to satisfy executive and operational reporting needs.

+ Research, collect, evaluate, and refine data and tools required to meet project reporting, analytics, and evaluation requirements.

+ Provide transition services, including facilitating transition and close-out meetings and creating a comprehensive Lessons Learned document related to Go-Live Implementation, Cutover, and Post-Implementation Strategies/Plans.

** Administrative & Contractual Requirements*
* + Perform all services as requested through Task Lists/Task Orders issued by the Department's Contract Manager, in accordance with defined deadlines, task parameters, and scope.

+ Adapt to changes in deadlines, task parameters, and scope as adjusted by the Department's Contract Manager to align with evolving priorities, operational…