InfraOps Reliability Administrator

Department

This position is within FSU’s Department of Information Technology Services (ITS)

This position is within FSU’s Department of Information Technology Services (ITS)

The FSU College of Medicine Infrastructure and Operations team designs, builds, and manages infrastructure and servers to support other IT teams, faculty, staff, researchers, and students within the college. The team leverages the latest in automation and observability solutions to make complex work easier to accomplish. Design, build, automate, and optimize infrastructure using modern tools and site reliability engineering practices. Manage primarily Windows servers in a hybrid cloud environment, with a focus on reliability, observability, security, and continuous improvement.

Collaborate across teams and leverage automation, scripting, data-informed decision-making, and self-directed professional development to deliver secure, scalable, and customer-focused solutions. Infrastructure and configuration as code:
Use tools such as Terraform, Azure Dev Ops, Visual Studio Code, and scripting languages like Power Shell and Bash to manage infrastructure as code (IaC) and configuration as code (CaC), ensuring consistency, repeatability, and auditability of systems. Use observability solutions, such as Dynatrace, to monitor deployments and support data-informed decisions and rapid experiments, that drive continuous improvement. Work with CI/CD pipelines to automate deployment, validation, and testing processes, ensuring systems are secure by design, mitigate vulnerabilities, and are compliant with security policies and standards.

Follow secure coding practices, adhere to coding standards, and leverage version control, automated testing, and test-driven development to produce high-quality, secure, and maintainable code. Use AI-assisted tools to accelerate development, validation, and troubleshooting. Participate in pair programming sessions as appropriate to write code and resolve deployment issues. Provision and manage server infrastructure:
Deploy and manage Windows and Linux servers across a hybrid environment that includes Microsoft Azure and over a dozen geographically dispersed on-premises locations. This includes ensuring that all systems are secure by design, follow zero trust principles, and are scalable, observable, and aligned with business needs. Provision infrastructure with reliability, maintainability, and consistency in mind, and implement observability prior to production to support proactive monitoring and data-informed decisions.

Collaborate with cross-functional teams and stakeholders throughout the infrastructure lifecycle to ensure solutions align with customer needs; prioritize high-value work, assess feasibility, and conduct security reviews of new systems and applications; deliver exceptional customer service and maintain clear communication to support successful outcomes. Automation:
Automation is not just a task, it is a mindset and a strategic enabler of reliability, consistency, and scalability. Design and implement solutions that make work easier, reduce manual effort, improve system reliability, and streamline operations across provisioning, configuration, monitoring, and remediation. Use AI, scripting, workflow automation, or robotic process automation (RPA) tools to reduce operational overhead and accelerate delivery.

Use observability tools to monitor automation performance, ensure reliability, and identify data-informed opportunities for continuous improvement. Collaborate with peers and stakeholders to prioritize high-value automation opportunities and ensure that solutions are effective, secure, and aligned with business needs. Network administration:
Manage and troubleshoot enterprise-grade network infrastructure, including wireless access points, switches, routers, load balancers, and next-generation firewalls. Diagnose and resolve network issues using packet captures, OS command outputs, diagnostic consoles, logs, or other tools. Leverage network observability tools to make data-informed decisions and identify opportunities for improvement. Implement and maintain security…