Business Analyst
Job in
Tallahassee, Leon County, Florida, 32301, USA
Listed on 2026-08-13
Listing for:
Apollo ITS
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Business Analyst
Location:
Tallahassee, FL Type:
Contract 100% ONSITE
Required
Duties and Responsibilities:
- Lead business requirements elicitation and analysis activities.
- Facilitate meetings and workshops with business and technical stakeholders.
- Analyze current business processes and identify opportunities for improvement within approved project scope.
- Develop business, functional, and non-functional requirements.
- Prepare process flows, user stories, use cases, and supporting documentation.
- Coordinate business validation and requirements approvals.
- Support solution demonstrations and stakeholder reviews.
- Assist with system testing, user acceptance testing, defect tracking, and solution validation.
- Develop and maintain requirements traceability throughout implementation.
- Support communications, training, organizational adoption, and continuous improvement initiatives.
- Follow all Department, ISP, and team-defined standards and procedures.
- Perform other related duties as required.
Required Experience:
- Minimum five (5) years of business analysis experience supporting enterprise technology implementations.
- Minimum three (3) years supporting Service Now implementations or platform enhancements.
- Experience eliciting, documenting, validating, and managing business and functional requirements.
- Experience facilitating stakeholder workshops and requirements sessions.
- Experience documenting business processes, workflows, and functional specifications.
- Experience supporting solution validation and user acceptance testing.
Preferred Experience:
- Experience implementing multiple Service Now products or modules.
- Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related Service Now capabilities.
- Experience with business process improvement methodologies.
- Experience supporting organizational change management and user adoption.
- Experience working within a public sector or government environment.
Education/
Certifications:
- Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.
- Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred.
- Service Now certification(s) preferred.
- ITIL Foundation certification preferred.
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