Tier II Client Onboarding and Deployment Technician

Tier 2 Client Onboarding & Deployment Technician

On Call Computer Solutions is seeking a Tier 2 Client Onboarding & Deployment Technician to join our technical services team. This position combines client onboarding, cybersecurity and endpoint deployment, Microsoft cloud administration, migration support, and technical support for commercial and government cloud environments.

Unlike a traditional help desk position, this role is focused on technical implementation, deployment, migration activities, advanced troubleshooting, and client coordination across a variety of technologies and client environments.

The ideal candidate has a strong foundation in Microsoft 365, identity and access management, endpoint management, Windows administration, and cybersecurity technologies; communicates confidently with clients; and can independently perform technical work while appropriately escalating architectural, project, compliance, or other higher-level decisions to senior technical resources and management.

This is a hybrid position based in our Tallahassee, Florida headquarters. Increased in-office attendance may be required during the initial training and cross-training period to facilitate hands-on technical training, real-time collaboration, and familiarity with On Call's technical and deployment standards.

Client Onboarding & Technology Deployment

• Serve as a technical point of contact during assigned client onboarding and deployment activities.
• Conduct initial technical onboarding communications with clients.
• Gather technical information, administrative access, and deployment requirements.
• Coordinate and schedule deployment activities with clients and internal technical teams.
• Deploy, configure, and validate standardized endpoint management and cybersecurity solutions.
• Deploy and configure Remote Monitoring and Management (RMM) agents and services.
• Deploy and configure Endpoint Detection and Response (EDR) solutions.
• Assist with deployment and configuration of Security Information and Event Management (SIEM) solutions.
• Deploy and configure Identity Threat Detection and Response (ITDR) and identity security solutions.
• Configure and coordinate security awareness training and phishing simulation platforms.
• Deploy and configure dark web and compromised credential monitoring solutions.
• Deploy, configure, and validate endpoint encryption technologies.
• Use Mobile Device Management (MDM) and endpoint management platforms to deploy applications, configuration profiles, security settings, and standardized endpoint configurations.
• Monitor deployment status and validate successful implementation across client environments.
• Troubleshoot deployment, installation, connectivity, permissions, endpoint management, and configuration issues.
• Maintain accurate client, ticket, and deployment documentation.

Cloud & Migration Responsibilities

• Perform assigned technical activities associated with Microsoft 365 commercial and government cloud implementations and migrations.
• Execute cloud migration activities, including preparation, implementation, validation, troubleshooting, and post-migration support.
• Independently handle routine technical communications with clients regarding scheduling, deployment requirements, troubleshooting, and implementation activities.
• Troubleshoot identity and access management, endpoint management, Microsoft 365, Windows, application deployment, and device management issues.
• Evaluate technical issues that arise when a client environment differs from established documentation or expected configurations.
• Resolve issues that fall within established Tier 2 procedures and technical authority.
• Escalate architectural decisions, significant deviations from scope or established procedures, complex cloud issues, security or compliance concerns, and other ownership-level decisions to senior management and/or senior cloud architecture resources.
• Assist senior technical resources with implementation of approved architectural or configuration changes.
• Validate completed technical work against established deployment standards and requirements.
• Provide accurate technical documentation and handoff information following…