Systems Project Analyst; Servicenow; Snow) Analyst
Listed on 2026-09-06
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IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, Business Systems & Technology Analysis
SYSTEMS PROJECT ANALYST (
WORKING TITLE:
SERVICENOW (SNOW) ANALYST) -
The Florida PALM Project is an enterprise project to replace the State of Florida's legacy accounting, payroll, information warehouse, and cash management systems, using an enterprise resource planning solution. The next major implementation, the Financials, Payroll, and Data Warehouse / Business Intelligence Wave, is currently underway and scheduled for Go-Live in January 2027. The Department of Financial Services is leading this statewide initiative, which impacts stakeholders and users of the State's financial data, including all State agencies.
We are an innovative team of experts specializing in financial operations, business analysis, project management, change management and stakeholder relations. Working as part of the team at Florida PALM provides a great opportunity to be part of a mission-driven organization that strongly supports its employees' professional growth and development through training opportunities and knowledge sharing. You will also be able to see your work directly supporting the transformation of business processes for the Florida State government.
Florida PALM is the State of Florida's next-generation financial management platform, built on People Soft, a technology that is used by national and international organizations across many industries to support a broad range of business and accounting functions. Florida PALM is already a valuable part of Florida's financial management processes. Since the CMS Wave Go-Live, the Florida PALM Solution Center has supported over 1,000 users across 35 agencies.
The next implementation will expand to over 3,000 users and integrate with more than 200 business systems, covering all major financial processes such as accounting, budgeting, payroll, and reporting. Following this rollout, a dedicated support team will maintain and enhance the system through regular updates and new capabilities. Members of the Florida PALM Team experience valuable professional growth opportunities in areas like technology, project management, and change management – equipping them with skills that are highly transferable.
Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent communication skills (written and verbal)
- Strong analytical and problem-solving skills, including the ability to analyze and interpret technical data
- Ability to plan, organize and conduct workshops, seminars, and training classes
- Ability to work with business users to gather and analyze system requirements
- Ability to troubleshoot and resolve problems with existing applications
- Knowledge of ITSM internal components (Business Rules, Reports, Dashboards, Workflows, Notifications)
- Knowledge of PM/Agile concepts
Specific Duties:
- Assist in configuring the Service Now platform to meet business requirements
- Create and maintain workflows, reports, and dashboards to meet the business needs of end users
- Provide support and troubleshoot Service Now related issues and incidents
- Stay up to date with the latest Service Now features and enhancements, recommending and implementing improvements to optimize platform usage
- Support activities with Florida PALM end users to timely share Florida PALM information
Location:
Tallahassee, FL, US, 32399
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