National Director of Field Operations

Meet True Vet At True Vet Solutions, we believe no veteran should have to fight alone for what they already earned.

Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned.

We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life. The proof is in what our clients live:

• Tens of thousands of veterans represented
• $350M+ in lifetime benefits secured for the people who served
• 4.9-star client rating across 634 reviews

We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place.

If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading.

You own the performance, integrity, and growth of our national advocate network. You build the teams, set the standard, hold the line on compliance, and expand our reach into every community where veterans need us. This is a builder’s seat: field-operations leadership at national scale, with the mandate and the runway to construct the systems behind it.

• Team & Talent:
  Recruit, onboard, and develop advocates and field leaders across every market. Set the hiring, training, and onboarding standards that scale cleanly as we grow.
• Performance & Accountability:
  Own productivity, lead quality, and outreach output. Run evaluations, audits, and corrective action; design the incentives and recognition that move results.
• Integrity & Compliance:
  Guarantee every client engagement is ethical, accurate, and mission-aligned. Investigate concerns, close gaps, and build durable controls that protect veterans and the firm.
• Reach & Partnerships:
  Build relationships with veteran groups, nonprofits, healthcare partners, and event hosts. Represent the organization wherever veterans gather and turn reach into opportunity.
• Operating System:
  Translate outreach and performance data into decisions. Inform budget and resourcing, and architect the scalable systems that carry national expansion.

A staffed, trained, and accountable advocate network performing to one national standard.

Lead quality and outreach output leadership can forecast and trust.

A compliance posture that is proactive, fully documented, and defensible — by design, not by exception.

A partnership pipeline that compounds reach quarter over quarter.

5+ years leading multi-state or national field, outreach, or operations teams.

A proven record of building performance systems — and holding teams to them at scale.

Fluency with CRM and reporting tools; you manage by data, not by anecdote.

Willingness to travel nationally.

Background in veteran advocacy, disability services, or healthcare outreach.

Experience standing up field operations from an early-stage foundation.

Public-speaking range and a track record of partnership development.

Bachelor’s degree in a related field (preferred, not required).

A Level 2 background check is required.

• Daily…