SNAP​/Eligibility & Program Integrity SME - Tallahassee, FL 32303 (Hybrid

SNAP/Eligibility & Program Integrity SME

Location:

Tallahassee, FL 32303 (Hybrid)

Duration: 12 months contract

Role

Summary:

We are looking for an experienced SNAP/Public Benefits Eligibility SME who understands eligibility determination policy, processes, quality-control requirements, error analysis, program integrity, and operational workflows. The SME will bridge the gap between DCF's eligibility/business operations and the technical/analytics team, ensuring that analytics, risk models, recommendations, dashboards, and improvement strategies align with actual SNAP eligibility rules and operational practices.

Key Responsibilities:

The candidate should support:

• Assessment of existing SNAP eligibility determination processes.
• Review of eligibility policies, business rules, procedures, workflows, and quality-control activities.
• Identification of eligibility determination error types.
• Eligibility-error categorization.
• Analysis of potential causes of incorrect determinations.
• Interpretation of eligibility case outcomes.
• Validation of analytics findings and recommendations.
• Development/review of business rules used by ML models.
• Identification of risk indicators associated with incorrect determinations.
• Root-cause analysis covering:
• Policy
• Operations
• Training
• Data quality
• Workflow
• Case-specific factors
• Recommendations for:
• Corrective actions
• Process improvements
• Quality assurance
• Error reduction
• Operational improvements
• Validation of decision-support recommendations from a program/policy standpoint.
• Support for caseworker workflows.
• Development of training and knowledge-transfer material.
• Support for dashboard/KPI definitions.
• Assistance in interpreting recommendation acceptance, rejection, and override behavior.
• Collaboration with DCF program SMEs, analytics teams, architects, and project leadership.
• The SOW specifically requires experience with electronic analytics solutions in SNAP, TANF/TCA, Medicaid, public-benefit administration, financial assistance, fraud detection, quality assurance, or comparable regulated environments, as well as expertise in implementations involving eligibility-determination quality.

Mandatory

Experience:

• 7–10+ years in public benefits/eligibility; ideally 3+ years directly involving SNAP.
• Strong candidates should demonstrate experience in some combination of:
• SNAP eligibility.
• SNAP Quality Control.
• Integrated eligibility.
• Medicaid eligibility.
• TANF/TCA.
• Public benefits administration.
• Program integrity.
• Eligibility quality assurance.
• Case review.
• Error-rate reduction.
• Improper-payment reduction.
• Eligibility policy.
• Benefits calculation.
• Verification requirements.
• Caseworker workflows.
• Suitable candidates may come from:
• State HHS agencies.
• SNAP eligibility modernization projects.
• Medicaid/integrated eligibility programs.
• Federal/state benefits consulting firms.
• SNAP QC/program integrity teams.
• Eligibility-system implementation projects.
• Highly Desirable Knowledge:
• Knowledge of:
• SNAP eligibility determination.
• SNAP Quality Control concepts.
• Benefit calculations.
• Verification processes.
• Household/case eligibility workflows.
• Error-rate analysis.
• Payment errors.
• Program-integrity controls.
• Policy-to-system business rules.
• Eligibility worker/caseworker workflows.