Field Account Manager - Hybrid in Plantation, FL

** Requisition number:
** 2373343

** Job category:
** Account Management

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start  
** Caring. Connecting. Growing together.*
* The KA  
** Field Account Manager
** is the field based "Client Relationship Manager" responsible for providing proactive and strategic engagement with customers to further the relationship with United Healthcare.  The role will be responsible for educating customers on their benefit plans, United Healthcare's core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A strong focus of this role will be training and educating on the United Healthcare tools and resources that are available to our United Healthcare customers and members.  

The KA Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available.  This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees.
This position reports to the local field market leader.

If you are located within a commutable distance to our  
** Plantation, FL
** office, you will have the flexibility to work a hybrid schedule as you take on some tough challenges.

*
* Primary Responsibilities:

*
* The KA Field Account Manager is accountable for client and member education as well as escalated service issues of small to mid-size, standard/non-standard customers. In this position, the KA Field Account Manager is responsible for the following:

+ Coordinates, staffs, and conducts open enrollment meetings, wellness fairs and lunch and learns

+ Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total educational experience

+ Deploys and trains customers on United Healthcare's core wellness tools and resources

+ Train/educate members on Unitedhealthcare tools, resources, and various programs to drive member engagement and activation.

+ Meets with customers regularly to review engagement data, product education including ideas to enhance the group and member experience.

+ Communicates administrative changes to the customer

+ Reports and advises customers on the level of member engagement with wellness programs and other plan features

+ Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the

+ Field Account Manager, the Strategic Account Executive, or other field employee

+ Trains and educates customers on UHC systems and eTools as appropriate

+ Be able to travel locally as required  for your book of business (approximately 50%)

** Additional Role Context:*
* + Relationship Building:

+ Uses our CRM Solaris to create a proactive engagement plan and monitor engagements for assigned groups

+ Develop and maintain strong customer and broker relationships, in person and telephonically

+ Partner with the SAE and other Field Based Staff

+ Develop and maintain key internal relationships

+ Understand customer needs, where to prioritize efforts, and provide value-added consultation

+ Present a positive image of UHG in the marketplace

+ Community involvement through professional organizations, associations and local organization

+ Communication:

+ Proactively communicate with clients and provide updates on benefit and wellness program initiatives

+ Remain responsive and follow through on commitments both internally and externally

+ Act as a consultative resource and strategic partner to the customer and broker, sharing new and innovative ideas, in support of the customer's total service experience

+ Monitor and track on-going performance, present and recommend solutions to the customer

+ Runs and presents reporting as appropriate

+ Must be able to successfully utilize digital tools and resources such as Webex, to remotely conduct customer meetings and presentations when appropriate

+ Healthcare Knowledge:

+ Understand goals, health plan initiatives, operating principles, strategies and competitive position of UHC

+ Act as a trusted advisor through in-depth healthcare knowledge, understand important trends, and know your customer base

+ Product Knowledge:

+ Clearly demonstrate the UHC value propositions for medical and specialty programs (where applicable) to improve customer growth and retention

+ Effectively execute and run wellness programs

+ Educate customers and promote UHC Tools and Resources

+ Mission Critical Roles:

+ Execute

+ Work with…