Field Service Technician II

Field Tech

Field technicians are assigned to support a customer within a specified geographic area. As a field technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, and resolve problems accurately and efficiently.

Responsibilities

• Diagnoses and performs service, repair and/or installation of computer products including system hardware, software, MFD printers, wide format printers, PCs, laptops, POS, single and multi-processor servers and wired/wireless networking.
• Performs account management and maintenance for various applications and systems
• Implementing basic cable management:
  Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
• Provide technical assistance to customers while onsite
• Perform routine maintenance on laser and wide format printers to ensure optimal performance and prevent breakdowns.
• Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions
• Maintain OEM certifications as assigned and required

Skills & Qualifications

• Knowledge of computer hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
• Ability to diagnose and resolve technical issues effectively.
• Possess strong communication skills, attention to detail and strong technical ability.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• Willing to utilize a ladder (10 ft. reach).
• Able to lift 50 lbs.
• Excellent organizational and time management abilities.
• Ability to work independently as well as in a team environment.
• Strong customer service skills with the ability to communicate technical information to non-technical audiences.