Sales Enablement & Deal Ops Manager

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.

For additional information, please visit the company website at  .

As the Sales Enablement & Deal Ops Manager, you will own the discipline and repeatability of Neptune's commercial motion. You will run deal-ops intake and pricing/discount governance, build and maintain the playbook library, and drive CRM logging compliance across the sales organization. You will also own contract execution and stand-up net-new capabilities for the team, including the Neptune AI prompt library and a Day-1-ready sales ramp program.

Across all of this, you'll partner closely with Sales to close the gaps between what Territory Managers have and what they need to engage buyers effectively — content, coaching, tools, and competitive intelligence — and use adoption and usage data to know where those gaps still exist.

• Own deal-ops intake and maintain a 24-hour review SLA
• Administer discount and delegation-of-authority (DoA) governance, including the escalation path for pricing exceptions
• Partner with Finance/CGO to formally document DoA thresholds and approval levels
• Own contract execution, including delineating contract accountability with Sales and Business Development at the pre-booking stage
• Build and maintain the sales playbook library, refreshing it quarterly using win/loss data from Revenue Intelligence
• Maintain and refresh competitive battle cards (e.g., against Sensus, Itron) to support Territory Managers in live deals
• Drive CRM logging compliance above 95% across the Sales team
• Build and own the Neptune AI prompt library
• Design and deliver the Day-1-ready sales ramp program
• Partner with Sales leadership to identify training, coaching, and content gaps, and define training requirements and plans to close them
• Coordinate with Revenue Technology on the tools that support enablement and deal-ops workflows
• Track and analyze playbook, content, and courseware adoption and usage, and report on deal-ops SLA performance and compliance metrics

• 5-8+ years of experience in sales enablement, deal desk, sales operations, or a related field
• Experience building and maintaining playbooks, training content, or onboarding/ramp programs
• Familiarity with pricing and discount governance processes
• Experience improving buyer engagement through content, collateral, or competitive positioning
• Strong project management skills and comfort operating against defined SLAs
• Excellent written and verbal communication skills
• Comfort working with AI tools and an interest in building AI-enabled sales capabilities
• Relentless passion and commitment to operational excellence – delivering in scope, on time, and on budget to the delight of our internal customers
• Experience with SAP ERP Preferred

• Bachelor's degree in business, or a related field of study, or equivalent experience

• 5-8+ years in sales enablement, deal desk, sales operations, or business systems analysis, with direct ownership of playbook, training, or content programs
• Experience managing discount/DoA governance or deal-desk processes within a B2B sales organization
• Experience partnering with sales leadership to define and close training or content gaps

• Experience with SAP ERP
• Experience building AI-enabled sales enablement tools or prompt libraries
• Experie…