Operations Coordinator

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Tallmadge, OH, US

Are you someone who loves keeping things organized, solving problems, working with customers, and making sure all the details are taken care of?

Power Pro 360 is looking for an
Operations Coordinator to help keep our day-to-day operations running smoothly across our Asset Pro and Electric Power IQ businesses. This is a varied, hands-on role where you’ll work across
customer service, contracts, invoicing, Salesforce, training coordination, data and reporting, and office operations.

If you’re organized, detail-oriented, comfortable juggling multiple priorities, and enjoy being the person others can count on to get things done, we’d love to meet you!

Keep Operations Organized

• Coordinate the day-to-day office operations for Power Pro 360.
• Keep information, records, schedules, and processes organized and up to date.
• Coordinate activities across multiple departments and make sure important details don’t fall through the cracks.
• Work with the sales team to coordinate customer quotes and contracts.
• Review contract terms and conditions and maintain accurate contract records.
• Track renewals, expirations, and other important dates.
• Help ensure contractual obligations are fulfilled and invoices are processed accurately.
• Process accounts receivable and accounts payable activities.
• Provide responsive, friendly customer service and help resolve customer questions or issues.
• Create and manage sales campaigns in Salesforce.
• Help drive lead generation and track customer engagement.
• Maintain accurate customer information and records.
• Support the sales team with information that helps strengthen customer relationships and improve conversion.
• Oversee the day-to-day operation of our Learning Management System (LMS).
• Manage users, system configuration, course uploads, assessments, and learning materials.
• Help troubleshoot issues and ensure customers have a smooth training experience.
• Organize and maintain training content within the LMS.
• Compile semi-monthly and annual financial and referral reports.
• Analyze data related to operations, training sales, and Asset Pro sales.
• Turn information into useful reports and insights that help the team make informed business decisions.
• Coordinate onsite training events from start to finish.
• Book training locations, coordinate catering, confirm trainers and attendees, and prepare and ship training materials.
• Coordinate virtual training events and set up customer access to training portals.
• Help ensure every training experience is organized and runs smoothly.

Support the Team

• Provide direction and supervision to a part-time administrative assistant.
• Jump in where needed and take on other responsibilities that help the Power Pro 360 team succeed.

• Bachelor’s degree in business, business management, or a related field —
  or equivalent experience.
• At least 2 years of general office administration or related business experience.
• Strong organizational and time-management skills.
• Excellent attention to detail, particularly when working with contracts, customer information, invoicing, and reports.
• Strong communication and interpersonal skills.
• Comfortable working with customers and building positive relationships.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt when priorities change.
• Analytical mindset with the ability to work with data and identify useful business insights.
• Experience with CRM systems, particularly
  Salesforce
  , is a…